Kayla McCafferty
Hood River,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Wilbur Ellis Company
Hood River, Oregon
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly.
Customer Service Representative
Columbia River Insurance
Hood River, OR
06.2018 - 10.2021
- Spent ample time with each customer, verbally reviewing and explaining documents to ensure client comprehension.
- Responded to customer calls within timely manner to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Built relationships with clients through active listening to provide excellent service.
- Entered customer interaction details in to system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
Teacher Assistant
Hood River County School District
Hood River, OR
09.2016 - 06.2018
- Instructed classroom of average twenty kids day, ages three to five.
- Met and communicated with parents daily to go over child's day, improvements, and any questions.
- Created and implemented daily curriculum.
- Tested children to meet kindergarten requirements.
- Learned and implanted conflict resolution, and PBIS.
- (Positive Behavioral Intervention and Supports).
- Instructed high school teens on working with children, and helped with curriculum as well.
Cashier Sales Associate
Packers Orchards
Odell, OR
06.2013 - 08.2017
- Determined customer needs by asking relevant questions and listening actively to responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer telephone calls promptly and in appropriate manner.
- Welcomed customers into store and helped them locate items.
- Operated cash register for cash, check and credit card transactions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Hostess
Divots Restaurant At Indian Creek Golf Course
Hood River, OR
01.2015 - 05.2016
- Swept, wrapped silverware and performed other tasks to help dining room operate in efficient manner.
- Maintained clean dining room, lobby and service areas at all times.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Kept cases and shelves clean and well stocked.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Welcomed guests, and sat guests at assigned tables.
Education
High School Diploma - undefined
Mount Hood Community College
2016
High School Diploma -
Hood River Valley High School
Hood River, Oregon 06.2015
Skills
- Office administration
- Professional demeanor
- Documentation and reporting
- Customer/Client relations
- Multi-line telephone systems
- Organization skills
- Scheduling
- Verbal and written communication
- Data entry
- Administrative support
- Mail handling
Timeline
Customer Service Representative
Wilbur Ellis Company
11.2021 - Current
Customer Service Representative
Columbia River Insurance
06.2018 - 10.2021
Teacher Assistant
Hood River County School District
09.2016 - 06.2018
Hostess
Divots Restaurant At Indian Creek Golf Course
01.2015 - 05.2016
Cashier Sales Associate
Packers Orchards
06.2013 - 08.2017
High School Diploma - undefined
Mount Hood Community College
High School Diploma -
Hood River Valley High School
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