Kayla McEnery
Patchogue,NY
Summary
Seasoned Senior Shift Lead with comprehensive experience in coordinating team operations, managing tasks and ensuring smooth workflow. Skilled in problem-solving, conflict resolution and fostering a positive environment that encourages teamwork. Demonstrated leadership skills with the ability to drive productivity and maintain high levels of efficiency within teams. Committed to achieving business objectives while maintaining employee satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Shift Lead of Finance
Five Guys
Selden, NY
03.2019 - Current
- Managed daily operations of shift, supervised employees and ensured compliance with company policies.
- Assigned tasks to team members and monitored progress to ensure timely completion of projects.
- Provided leadership in resolving customer complaints and escalated unresolved issues to management.
- Maintained accurate inventory levels and placed orders for additional supplies as needed.
- Developed strategies to improve production efficiency and reduce costs associated with labor and materials.
- Resolved discrepancies between timesheets and payroll information.
- Prepared payroll data for submission to Human Resources Department.
- Managed payroll records including tracking hours worked by employees.
Marketer/Data Entry Clerk
Green Team Software
Bohemia, NY
01.2017 - 06.2018
- Developed and implemented effective marketing strategies to promote products and services.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Performed data entry for customer accounts and orders.
- Scheduled appointments for customers based on their availability.
Cashier
7-eleven
Ronkonkoma, NY
06.2016 - 01.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) -
Suffolk County Community College
Selden, NYSkills
- Scheduling Coordination
- Customer Support
- Customer Service Management
- Team Supervision
- Positive Attitude
- Cash Handling
- Inventory Counts
Timeline
Senior Shift Lead of Finance
Five Guys
03.2019 - Current
Marketer/Data Entry Clerk
Green Team Software
01.2017 - 06.2018
Cashier
7-eleven
06.2016 - 01.2017
Some College (No Degree) -
Suffolk County Community College
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