Kayla McGowan
Louisville ,KY
Summary
Dedicated Closing Coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Central Servicing Closing Coordinator
CGB, Agri Financial Services Inc.
Louisville, KY
08.2019 - Current
- Maintained checklists of required documentation and open issues affecting closings.
- Coordinated with seller bank/ lenders to set up loans for funding and completed final authorizations on the day of closings.
- Validated and audited final signed documents in accordance with state, county and investor guidelines.
- Reviewed titles, insurance, appraisals, etc. to meet closing standards for each property.
Residential Mortgage Processor
Forcht Bank
09.2015 - 07.2018
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
Member Service Representative III
Kentucky Telco Federal Credit Union
Louisville, KY
10.2011 - 03.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased revenue by actively listening to customers and proposing optimal Product or Service offerings.
Education
Business Management
Spencerian College - Louisville
Louisville, KYSkills
- Settlement Statements
- Title Searches
- Time Management
- Document Coordination
- Property Appraisals and Title review
- Customer Inquiries
- Customer Loyalty
- Loan Disbursement
- Document prep services
- Post Closing follow up
Additional Information
Power user for multiple company programs
- ALF
- Doc Warehouse/Knowledge Lake
Timeline
Central Servicing Closing Coordinator
CGB, Agri Financial Services Inc.
08.2019 - Current
Residential Mortgage Processor
Forcht Bank
09.2015 - 07.2018
Member Service Representative III
Kentucky Telco Federal Credit Union
10.2011 - 03.2015
Business Management
Spencerian College - Louisville