Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Medina

Mesa,AZ

Summary

Professional with strong background in document management and organizational systems. Skilled in maintaining accurate records, ensuring compliance with industry standards, and streamlining processes. Known for effective teamwork and adaptability, consistently meeting evolving project needs. Adept at using document control software and fostering collaborative work environment focused on delivering results. Ensuring a positive customer experience by helping them with any questions or needs.

Overview

4
4
years of professional experience

Work History

Sales Associate

Ulta Cosmetics
05.2021 - 02.2023
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Managed inventory levels through regular stock assessments and timely replenishment.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
  • Collaborated with team members to achieve sales targets and maintain store presentation standards.
  • Monitored store displays and merchandising strategies to align with promotional campaigns and maximize visibility.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cosmetologist

Mozzie Fox
04.2023 - 01.2024


  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Trained junior staff on best practices in customer service and product application techniques.
  • Assisted in inventory management by tracking product usage and conducting regular stock checks.
  • Enhanced client retention through effective communication and follow-up strategies post-service.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.

Document Control Coordinator

Bridgecrest
06.2024 - Current
  • Adapted quickly to changing project requirements while ensuring all documentation met quality standards.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Handling Title corrections, such as, name changes and address changes.
  • Helping customers reinstate with the company after repossession.
  • Auditing accounts to make sure our account holders accounts were handled properly.
  • Organizing documents to ensure the company stayed in compliance with the state laws and regulations.
  • Collaborated with team members to streamline document processes and enhance efficiency.
  • Learned to utilize document management software for archiving and retrieval of essential files.
  • Contributed to training new hires on document control procedures and best practices.
  • Ensured compliance with company policies and regulatory requirements through meticulous document review and approval processes.

Education

High School Diploma -

Skyline High School
Mesa, AZ
05-2020

Cosmetology License - Cosmetology

Avalon Institution
Mesa, AZ
05-2022

Skills

  • Document organization, retrieval, and security
  • Compliance controls
  • Skilled in excell spreadsheet
  • Special projects
  • Proficient in Vitu
  • Document distribution
  • Quality assurance
  • Customer service
  • Time management
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities

Timeline

Document Control Coordinator

Bridgecrest
06.2024 - Current

Cosmetologist

Mozzie Fox
04.2023 - 01.2024

Sales Associate

Ulta Cosmetics
05.2021 - 02.2023

High School Diploma -

Skyline High School

Cosmetology License - Cosmetology

Avalon Institution

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Kayla Medina