Kayla Mefford
El Cajon,California
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Front Desk Coordinator
Eco Chateau Wellness Spa
San Diego, CA
04.2021 - Current
- Checked-in guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Designed employee work schedules to address complete operational needs.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Lead Esthetician
Eco Chateau Wellness Spa
San Diego, CA
04.2021 - Current
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Designed post-treatment at-home care products.
- Discussed procedures and treatment options with clients.
- Informed guests of appropriate products available to increase retail sales.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Developed individualized training plans to achieve staff readiness.
Eyelash Extension Technician
Self-employeed
San Diego, California
01.2018 - 04.2021
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Educated clients on appropriate care of new eyelashes.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
Esthetician
Palmer Skin Care & Massage
El Cajon, California
03.2020 - 02.2021
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Performed over 15 facials, chemical peels and waxing procedures per week.
- Advised clients on proper home-care regimens.
Intern
Organifishop
San Diego, CA
08.2018 - 03.2019
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Assisted in industry trade shows, interacting with consumers and answering questions.
Shift Manager/Server
Cafe Gratitude
San Diego, CA
08.2016 - 10.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Barista Shift Lead
Myxologie
San Diego, CA
06.2014 - 01.2016
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Education
No Degree - Nursing
Grossmont College
El Cajon, CA 01.2021 - Current
No Degree - Esthetics
San Diego City College
San Diego 01.2017 - 01.2018
Skills
Office administration
undefinedCertification
Licensed Esthetician - 2018
Timeline
Front Desk Coordinator
Eco Chateau Wellness Spa
04.2021 - Current
Lead Esthetician
Eco Chateau Wellness Spa
04.2021 - Current
No Degree - Nursing
Grossmont College
01.2021 - Current
Esthetician
Palmer Skin Care & Massage
03.2020 - 02.2021
Intern
Organifishop
08.2018 - 03.2019
Eyelash Extension Technician
Self-employeed
01.2018 - 04.2021
No Degree - Esthetics
San Diego City College
01.2017 - 01.2018
Shift Manager/Server
Cafe Gratitude
08.2016 - 10.2020
Barista Shift Lead
Myxologie
06.2014 - 01.2016
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