Kayla Monticer
Belleville,NJ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Gong Cha
05.2025 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- I know how to do inventory and stock all the items in the correct area.
- I have my servsafe certification.
Cashier
Delaware North
08.2024 - 10.2025
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- I have experience in POS.
- I followed the alcohol policy well to ensure customer safety.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Belleville High School
Belleville, NJSkills
- Display case merchandising
- Tea expertise
- Opening and closing duties
- Espresso machine operation
- Up-selling
- Cash register operation
- Menu memorization
- Team leadership
- Inventory management
- Food preparation
- Team player
- Quality control
- Friendly and outgoing
- Order taking
- Active listener
- Point of sale operation
- Safe food handling
- POS systems
- New hire training
Certification
Servsafe Certificate
Timeline
Barista
Gong Cha
05.2025 - Current
Cashier
Delaware North
08.2024 - 10.2025
High School Diploma -
Belleville High School
Servsafe Certificate
Through this certification, I've learned about safe food handling, personal hygiene, cross-contamination prevention, time and temperature management, and cleaning and sanitation processes. I understand the need of adhering to health standards in order to provide a safe, clean environment for both customers and employees, and I constantly use these practices at work.