Kayla Murillo
Weslaco,Tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Topgym
Mercedes, TX
10.2022 - 03.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Team Lead
Extreme Nutrition smoothies and supplements
Weslaco, Tx
07.2022 - 03.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
Sales Associate
Extreme Nutrition
Mercedes, Tx
05.2020 - 03.2022
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Business and Marketing -
South Texas College
04.2024
Skills
- Communication skills
- Marketing knowledge
- Point of sale operations
- Cash Handling
- Cash Register Operation
- Suggestive Selling
- Excellent organization skills
- Key Performance Indicators
- Complaint resolution
- Performance Improvement
- Employee engagement
Languages
Fluent in Spanish and English
References
- Arnold Cavasos, extremenutritionllc.com, CEO of Extreme Nutrition
- Maddy Rayes, (956)-246-6093, Co-worker, Team lead
- Jose Manolo Gonzalez, topgymllc@gmail.com
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Topgym
10.2022 - 03.2024
Team Lead
Extreme Nutrition smoothies and supplements
07.2022 - 03.2023
Sales Associate
Extreme Nutrition
05.2020 - 03.2022
Business and Marketing -
South Texas College
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