Kayla Nazario
Wesley Chapel
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in New accounts specialist. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
Express Factory Outlet
09.2022 - Current
- Managed inventory and replenish supply to maintain par levels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet organization goals.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high customer service performance.
Sales Associate
Express Factory Outlet
10.2019 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FLSkills
- Problem-solving
- Teamwork and collaboration
- Team leadership
- Time management
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Store opening and closing
- POS system operation
Timeline
Operations Manager
Express Factory Outlet
09.2022 - Current
Sales Associate
Express Factory Outlet
10.2019 - 09.2022
High School Diploma -
Wesley Chapel High School
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