Kayla Nichols
Wichita
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Self Employed Hairstylist
Lala Hair Artistryy
2020.11 - Current
- Provided excellent customer service by responding promptly to inquiries from clients
- Attended educational seminars and workshops to stay current with new trends in the industry
- Educated clients on proper at-home care routines between salon visits
- Mixed and blended hair color to create customized colors for clients
- Performed corrective coloring services to address client concerns.
Customer Service Representative STAR Advocate
Celebrity Cruises
2018.01 - 2020.04
- Improved customer satisfaction by finding creative solutions to problems
- Answered and average of 70 phone calls per day to assist customers with questions, booking vacations and payments for purchases
- Worked with teammates, supervisors and guests to organize private charter cruises
- Promoted a fun and friendly work environment.
QAQC/ Quality Control
Rising Phoenix Holdings Corp
2018.07 - 2018.10
- Reviewed and provided comments on adequacy of documents and took necessary steps to cure any deficiencies
- Analyzed work completed by contractors to ensure it is within program guidelines
- Resolved all existing issues and eliminated any safety hazards within a household.
Education
Esthetics -
Eric Fisher Academy
Wichita, KS01.2015
Cosmetology -
Eric Fisher Academy
Wichita, KS01.2012
High School Diploma -
Campus High School Haysville
Wichita, KS05.2011
Skills
- Outstanding customer service
- Quick learner
- Team player
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Self Employed Hairstylist
Lala Hair Artistryy
2020.11 - Current
QAQC/ Quality Control
Rising Phoenix Holdings Corp
2018.07 - 2018.10
Customer Service Representative STAR Advocate
Celebrity Cruises
2018.01 - 2020.04
Esthetics -
Eric Fisher Academy
Cosmetology -
Eric Fisher Academy
High School Diploma -
Campus High School Haysville
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