Kayla Nichols
Tampa
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Receptionist
Florida OMFS
Tampa
01.2025 - 01.2026
- Greeted patients and visitors with professionalism and courtesy.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and coordinated patient follow-up visits.
- Maintained accurate patient records in electronic health systems.
Team Lead
Chick Fil A
Tampa
05.2021 - 09.2024
- Supervised team members to ensure quality customer service and efficient operations.
- Implemented cash management systems to improve efficiency.
- Led cash management operations, ensuring optimal cash positioning for daily operations.
- Delegated daily tasks to team members to optimize group productivity.
Server
Waffle House
Tampa
07.2020 - 05.2021
- Delivered exceptional customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff efficiently.
- Prepared and served food and beverages according to restaurant standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate of Applied Science - Dental Hygiene
Hillsborough Community College
Tampa, FL 08.2025 - 01.2026
Leto High School
Tampa, FLSkills
- Customer service
- Cash management
- Problem resolution
- Effective multitasking
- Item promotion
- Food safety
Certification
- ServSafe Food Protection Manager Certification Expires 9/5/2028
- Guardian of the Brand: Awarded to Chick-Fil A’s that have Elite food safety awards.
Timeline
Associate of Applied Science - Dental Hygiene
Hillsborough Community College
08.2025 - 01.2026
Receptionist
Florida OMFS
01.2025 - 01.2026
Team Lead
Chick Fil A
05.2021 - 09.2024
Server
Waffle House
07.2020 - 05.2021
Leto High School