Kayla Nunes
North Dartmouth,MA
Summary
Dynamic professional with extensive experience in retail operations and staff management. Known for problem-solving skills and attention to detail, successfully implementing promotional strategies that increased foot traffic and sales performance.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Shaw's Supermarket
Raynham, MA
04.2019 - 06.2024
- Led daily store operations, ensuring effective inventory management and customer service excellence.
- Mentored and trained staff on best practices for merchandise presentation and sales techniques.
- Developed team schedules to optimize labor efficiency and meet business needs.
- Implemented promotional strategies, resulting in increased foot traffic and sales performance.
- Analyzed sales data to identify trends, informing inventory decisions and stock replenishment.
- Collaborated with department managers to enhance product displays and improve customer experience.
- Resolved customer inquiries and complaints swiftly, fostering a positive shopping environment.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Personnel Coordinator
Shaw's Supermarket
Fall River, MA
04.2014 - 04.2019
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Managed employee records, ensuring accuracy and compliance with company policies and regulations.
- Developed training programs, improving staff knowledge and operational efficiency across departments.
- Led performance review initiatives, providing constructive feedback to foster employee development and engagement.
Customer Service Representative
Shaw's Supermarket
North Dartmouth, MA
08.2006 - 04.2014
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with cash handling procedures.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store cleanliness and organization to promote a welcoming environment.
Education
Associate of Science - Health Science
Bristol Community College
Fall River, MA06-2012
High School Diploma -
Dartmouth High School
South Dartmouth, MA06-2006
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Attention to detail
- Store operations
- Staff supervision
- Strategic planning
- Relationship building and management
- Issue resolution
Timeline
Assistant Store Manager
Shaw's Supermarket
04.2019 - 06.2024
Personnel Coordinator
Shaw's Supermarket
04.2014 - 04.2019
Customer Service Representative
Shaw's Supermarket
08.2006 - 04.2014
Associate of Science - Health Science
Bristol Community College
High School Diploma -
Dartmouth High School