KAYLA OSUCHUKWU

(Relocated to the Fort Drum / Watertown area due to military relocation; selected for key operational and compliance auditing role.)

• Directed store-wide inventory reconciliation and operational audit readiness across high-volume departments, supporting 100% adherence to corporate financial audit standards.
• Partnered cross-functionally with overnight logistics, CAP teams, and department leads to eliminate workflow bottlenecks, increasing store-wide operational efficiency by 15%.
• Monitored enterprise stock data, root-cause count variances, and aligned back-of-house logistics to ensure consistent supply chain visibility and product availability.

• Promoted to lead, coach, and manage a high-volume front-line operations workforce comprising 75+ associates and supervisors.
• Spearheaded workforce planning, scheduling optimization, and labor budget allocation for 75+ staff, ensuring peak floor coverage while eliminating unnecessary overtime.
• Architected and rolled out a targeted customer service and conflict de-escalation training curriculum within 90 days, fueling a 20% increase in customer satisfaction scores and a 20% boost in associate productivity.
• Guided talent development, performance reviews, and progressive disciplinary actions; fostered an inclusive culture of accountability, trust, and career growth.

• Managed end-to-end capital remodel and renovation project lifecycles across 20+ store locations throughout Arkansas and Texas, steering budgets, contractors, and timelines.
• Coordinated multi-disciplinary workstreams across 15 simultaneous store renovation sites, establishing standardized workflow protocols that cut downtime and elevated post-renovation operational efficiency by 25%.
• Executed rigorous environmental safety, site security, and regulatory compliance risk assessments, delivering on-time milestones with zero safety violations.
• Facilitated regular milestone briefings with regional corporate executives, field directors, general contractors, and store operations managers to guarantee alignment.

• Supervised nightly inventory transitions and fresh department logistics, directing 20+ associates across multiple teams to maintain strict cold-chain compliance and quality benchmarks.
• Streamlined freight processing protocols and truck unloading sequences, shortening turn times and enhancing overnight productivity by 25%.
• Designed and led hands-on training sessions using in-person and digital platforms to onboard, upskill, and cross-train associates.

• Trained team members on customer engagement, system navigation, and operational standards, contributing to a 15% increase in service efficiency.
• Supervised 15–20 associates and supported workforce planning, scheduling, and front-end operations to maintain service quality and policy compliance.
• Partnered with senior leadership team to refine service policies and standard operating procedures, ensuring alignment with corporate goals and consistent employee performance.

• Supported daily front-end operations by managing high-volume transactions, resolving customer concerns, and maintaining service standards in a fast-paced environment.
• Trained and mentored 10+ new associates register operations, customer engagement, and service standards, improving onboarding efficiency and team readiness.
• Maintained 100% accuracy in cash handling, documentation, and compliance procedures across all assigned registers.