Kayla Owens
Houston
Summary
.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Bluewater Seafood
12.2024 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Bluewater Seafood
04.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Juicy Crab
05.2019 - 04.2021
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Athletic Training '
Midwestern State University
Wichita Falls, TX06-2022
Skills
- Marketing
- Work prioritization
- Staff training and development
- Staff management
- Decision-making
- Team leadership
- Business planning
Timeline
Manager
Bluewater Seafood
12.2024 - Current
Server
Bluewater Seafood
04.2021 - Current
Bartender
Juicy Crab
05.2019 - 04.2021
No Degree - Athletic Training '
Midwestern State University
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