Kayla Payne
Charlotte,NC
Summary
Dynamic professional with extensive experience in customer service and security management, notably at Equifax. Proven ability in account management and conflict resolution, enhancing customer satisfaction. Skilled in training coordination and software proficiency, consistently ensuring compliance and safety. Recognized for creative problem-solving and effective team leadership in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Equifax
Earth City , MO
04.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using company software and databases.
- Provided accurate information regarding products and services offered.
2nd Shift Supervisor
First Coast Security Services
Montgomery , AL
09.2024 - 01.2025
- Supervised security team during 2nd shift operations.
- Coordinated daily schedules for security personnel assignments.
- Conducted training sessions on safety protocols and emergency procedures.
- Monitored facility access and ensured compliance with security measures.
Unarmed Security Officer
Allied Universal Security Services
Montgomery, AL
04.2024 - 06.2024
- Monitored premises to ensure safety and security for all individuals.
- Patrolled assigned areas to deter unauthorized access or suspicious activity.
- Reported incidents and maintained logs of daily activities and observations.
- Collaborated with law enforcement during emergencies and security breaches.
Unarmed Security Officer
Workable Solution
Montgomery , AL
02.2024 - 04.2024
- Monitored premises to ensure safety and security for all individuals.
- Patrolled assigned areas to deter unauthorized access or suspicious activity.
- Reported incidents and maintained logs of daily activities and observations.
- Collaborated with law enforcement during emergencies and security breaches.
Unarmed Security Officer
DSI Services
Montgomery , AL
01.2022 - 01.2024
- Monitored premises to ensure safety and security for all individuals.
- Patrolled assigned areas to deter unauthorized access or suspicious activity.
- Reported incidents and maintained logs of daily activities and observations.
- Collaborated with law enforcement during emergencies and security breaches.
Customer Service Representative
ASK Telemarketing
Montgomery , AL
10.2021 - 01.2022
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using company software and databases.
- Provided accurate information regarding products and services offered.
- Documented customer interactions in compliance with company policies.
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery AL 05-2024
Skills
- Account management
- Product knowledge
- Customer relationship management
- Data entry
- Software proficiency
- Team leadership
- Conflict resolution
- Training coordination
- Creative problem solving
- Multi-task management
- Microsoft Excel
- Email management
- Information security
- Live chat support
Timeline
Customer Service Representative
Equifax
04.2025 - Current
2nd Shift Supervisor
First Coast Security Services
09.2024 - 01.2025
Unarmed Security Officer
Allied Universal Security Services
04.2024 - 06.2024
Unarmed Security Officer
Workable Solution
02.2024 - 04.2024
Unarmed Security Officer
DSI Services
01.2022 - 01.2024
Customer Service Representative
ASK Telemarketing
10.2021 - 01.2022
Bachelor of Science - Criminal Justice
Alabama State University
Similar Profiles
GANGA VENKATA SURYA PRAKASH TATAVARTHIGANGA VENKATA SURYA PRAKASH TATAVARTHI
Sr. Network Engineer – Specialist at EquifaxSr. Network Engineer – Specialist at Equifax
Latonya DavisLatonya Davis
Call Center Representative at EquifaxCall Center Representative at Equifax
Ravi MeruguRavi Merugu
Technical Product Manager Leader at EquifaxTechnical Product Manager Leader at Equifax
Ricardo Guzmán SeguraRicardo Guzmán Segura
Quality Assurance Analyst at EquifaxQuality Assurance Analyst at Equifax
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf