Kayla Paz
Addison,IL
Summary
Adept at leading teams and enhancing guest experiences, I excelled at Famous Dave's Bar-B-Que by leveraging exceptional customer service and POS system proficiency. My ability to train staff and manage financial transactions underscored a strong work ethic, driving efficient service and positive outcomes without compromising quality.
Overview
11
11
years of professional experience
Work History
Server
Famous Dave's Bar-B-Que
2018.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Ice Cream Server
Uncle Harry’s
2014.03 - 2018.04
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate In Applied Science - Criminal Justice
College of Dupage
Glen Ellyn, IL12.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Well at typing
- Microsoft knowledge
- Sales expertise
- Point of sale operation
- Team Leadership
- Staff Training
Languages
English
Native or Bilingual
Spanish
Professional Working
Additional Information
Transcript available upon request
Timeline
Server
Famous Dave's Bar-B-Que
2018.04 - Current
Ice Cream Server
Uncle Harry’s
2014.03 - 2018.04
Associate In Applied Science - Criminal Justice
College of Dupage
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