Kayla Pearl
Lansing,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Studio Manager
Shutterfly Lifetouch LLC
04.2022 - Current
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Implemented marketing strategies to promote studio to potential clients.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Collaborated closely with clients throughout projects, ensuring their visions were accurately translated into finished products that exceeded expectations.
Correctional Officer
Michigan Department of Corrections
01.2021 - 03.2022
- Escorted inmates to and from cells.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
General Manager
Speedway LLC
10.2019 - 01.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
General Manager
Subway
01.2019 - 09.2019
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed budget implementations and employee evaluations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Dominos
06.2018 - 01.2019
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, and schedules.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
The Children's Place
05.2017 - 06.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Photographer
JCPenney
08.2016 - 05.2017
- Planned and prepared for studio shoots.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks and concepts.
- Digitally edited photos to enhance appearance.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Photographed high-quality images for various print and digital projects.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Took photos from different angles and perspectives to capture perfect images.
- Conducted pre-shoot consultations to discuss clients'' needs and preferences for optimal results.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MI06.2017
Skills
- Inventory Management
- Operations
- Payroll
- Scheduling
- Team Building
- Training
- Inventory
- Retail sales
- Microsoft Word
- Assistant Manager Experience
- Photography
- Restaurant Management
- Merchandising
- Labor Cost Analysis
- Restaurant Experience
- Profit & Loss
- Management
- Recruiting
- Leadership
- Fashion retail
Timeline
Studio Manager
Shutterfly Lifetouch LLC
04.2022 - Current
Correctional Officer
Michigan Department of Corrections
01.2021 - 03.2022
General Manager
Speedway LLC
10.2019 - 01.2021
General Manager
Subway
01.2019 - 09.2019
General Manager
Dominos
06.2018 - 01.2019
Store Manager
The Children's Place
05.2017 - 06.2018
Photographer
JCPenney
08.2016 - 05.2017
High School Diploma -
Wayne Memorial High School
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