Kayla Peppers
Baltimore,Md
Summary
I am seeking a challenging position that will utilize and further sharpen my skills in customer service while promoting professional growth and advancement.
Detail-oriented worker devoted to taking detailed notes and keeping thorough records of normal and emergency situations. Personable and collaborative with knowledge of customer service and strategies for maintaining professionalism in stressful times.
Overview
17
17
years of professional experience
Work History
Conductor
CSX Railroad
Baltimore, MD
10.2024 - Current
- Inspect all equipment on cars prior to departures
- Conducted safety inspections of train equipment prior to each trip.
- Inspected switches on daily basis.
- Ensured compliance with all applicable railroad rules and regulations.
- Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
- Inspected track for obstructions or defects that could impact safe operation of the train.
- Receive and transmit information by radio and telephone
- Read and understand bulletins, work orders, and switch lists
- Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses
- Work with customers to ensure accurate movement and placement of cars
CDL Flatbed Delivery Driver
Estes Express
10.2021 - 10.2024
- Push or pull a loaded pallet jack and/or hand truck with a minimum load of 70 lbs
- Ability to operate a forklift (minimum 7,500 lb.)
- Dropping/hooking and coupling trailers which involves cranking landing gear, pulling 5th wheel pin which takes approximately 65 lbs
- Of pressure; and maneuvering a trailer dolly
- Must be able to lift approximately 70 lbs., or more if required by the essential functions of the job
- Drive all routes and in all types of terrain, including, but not limited to, mountains, steep inclined roads, curvy highways, desert areas, bridges, tunnels, etc
- Drive in a wide range of environmental conditions and work under tight time constraints in a high-volume environment with multiple priorities
Lead Inventory Coordinator
John Hopkins Hospital
03.2015 - 12.2022
- Coordinates the proper flow of supplies from MDC, vendors and develops alternative vendor sources for out-of-stock items
- Supervises employees making sure all policies, procedures, and requirements are met
- Contacts vendors to gather information about products, place orders, and resolve problems within Central Stores Storeroom
- Processes return stock on a daily basis and performs general maintenance of storeroom
- Works with System software SAP
- Evaluates material usage, manages adjustments, inventory reconciliation, and evaluating processes and procedures for inventory control
- Oversee of team of 8
- Trains new employees
Administrative Assistant
Baltimore County Dept of Aging
12.2014 - 10.2021
- Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and manager
- Maintain utmost discretion when dealing with sensitive topics
- Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management
- Provide information about benefit options for seniors
- Code and enter vendor invoices for services and products related to Senior Resources programs
- Handle cash account; dispensing money as needed to employees to buy various Budget-approved items
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Surgery Materials Coordinator
Franklin Square Hospital
05.2012 - 03.2015
- Maintains and improves systems among the Operating Rooms (OR) and CSR to ensure that the case cart supply needs of the daily OR schedule are met in a timely and accurate manner
- Ensures logistics and staging of the case cart system are adequate to provide orderly and accurate delivery of the correct case carts for all OR cases on the daily schedule
- Monitors the daily and weekly OR schedules, ensuring accuracy in the case cart picking process
- Utilizes the Censitrac system to track instrument and supply needs
- Acts as liaison between CSR and the OR, establishing and maintaining communications and documentation of processes related to the case cart system
- Provides recommendations on inventory, addition and deletion of supplies and par levels of supplies utilized in the case cart system and in par locations throughout CSR and the OR
- Monitors CSR quality, accuracy and productivity, conducting quality reviews of case carts daily, trending quality measures and reporting to CSR / OR management
- Put away supplies, stock shelves, order materials
Customer Service Team Lead
Giant
01.2008 - 02.2013
- Answer, screen, and routes incoming telephone calls, takes messages, provides and documents information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Supervises employees making sure all policies, procedures, and requirements are met
- Oversee staff of 5-10
Education
Essex Community College
Essex, MD01.2025
High School -
Towson High School
Baltimore, MDSkills
- Strong oral communication skills
- Strong written communication skills
- Strong visual communication skills
- Creative thinking
- Problem solving
- Ability to work independently
- Ability to work in teams
- Ability to meet tight deadlines
- Ability to learn new software quickly
- Ability to navigate through multiple screens
- Trustworthiness
- Sensitivity towards confidential material
- Typing skills (30-45 wpm)
- Data Entry skills
- Knowledge of SAP software
- Forklift operation skills
Timeline
Conductor
CSX Railroad
10.2024 - Current
CDL Flatbed Delivery Driver
Estes Express
10.2021 - 10.2024
Lead Inventory Coordinator
John Hopkins Hospital
03.2015 - 12.2022
Administrative Assistant
Baltimore County Dept of Aging
12.2014 - 10.2021
Surgery Materials Coordinator
Franklin Square Hospital
05.2012 - 03.2015
Customer Service Team Lead
Giant
01.2008 - 02.2013
Essex Community College
High School -
Towson High School