Kayla Perdiz-Cash
East Sandwich,MA
Summary
Patient access and administrative specialist with a background in behavioral health admissions, HIPAA compliance, and EHR documentation. Supports smooth patient flow by verifying benefits, completing registrations, scheduling appointments, and explaining consent and financial forms with accuracy and professionalism.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Patient Access Specialist
Gosnold
Wareham, Massachusetts
08.2025 - Current
- Coordinated patient admissions for behavioral health services
- Verified insurance benefits and authorization requirements for incoming patients.
- Collected patient demographics and completed intake registration accurately.
- Scheduled assessments and appointments with clinical and referral teams.
- Explained admission paperwork, consent forms, and financial policies clearly.
- Maintained confidential records in electronic health record systems.
- Communicated patient needs with nurses, counselors, and billing staff.
- Welcomed patients with a friendly demeanor upon arrival at the facility. and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Applied HIPAA privacy and security regulations while handling patient information.
Administrative Assistant
Capeway Cleaners
Buzzards Bay, MA
12.2018 - 04.2020
- Supported owner with daily operations to streamline workflow
- In charge of handling payroll weekly
- Managed accounts payable transactions
- Managed accounts receivable processes
- Executed bank deposits to ensure financial accuracy
- Supplied each location with essential inventory to maintain operational efficiency
- Answer incoming phone calls
Front end associate
Kappys Liquor Store
Falmouth, MA
12.2016 - 09.2017
- Delivered fast and efficient service to ensure customer satisfaction
- Operated cash register and facilitated positive customer interactions
- Maintained clean work environment, organized inventory, and stocked shelves to enhance customer experience
Senior Beauty Advisor
Walgreens
Mashpee, MA
07.2014 - 09.2016
- Provided exceptional customer service to foster client loyalty and satisfaction
- Oversaw daily operations of beauty department to ensure optimal product presentation and customer engagement
- Processed inventory orders for store replenishment
- Participated in corporate conference calls and training sessions
Dietary Aid
Falmouth Care & Rehab
Falmouth, MA
06.2010 - 10.2015
- Prepared nutritious meals for elderly residents, enhancing their dining experience.
- Delivered meals to the residents
- Assisted in cleaning facility and maintaining kitchen, ensuring a safe and hygienic environment.
- Arranged and dismantled dining areas for events, ensuring proper setup and cleanliness for optimal guest experience.
Education
High School Diploma -
Falmouth High School
Falmouth, MA06-2011
Skills
- Patient admissions
- Insurance verification
- EHR documentation
- HIPAA compliance
- Accounts receivable
- Payroll
- QuickBooks
- Microsoft Office
- Administrative Experience
- Customer service
- Cash handling
- Front desk
- Sales
- Dietary aide experience
- Senior Care
- Care plans
- Organizational skills
- Cash register
- Patient registration
Personal Information
- Title: Front end associate
- Driving License: Driver's License
Certification
- CPR Certification, Driver's License November 2013 to November 2028
Additional information
- Skills.
- Knowledge of proper cash handling procedures.
- Advanced computer Skills
- Outgoing and friendly
- Great communication skills and customer service
Timeline
Patient Access Specialist
Gosnold
08.2025 - Current
Administrative Assistant
Capeway Cleaners
12.2018 - 04.2020
Front end associate
Kappys Liquor Store
12.2016 - 09.2017
Senior Beauty Advisor
Walgreens
07.2014 - 09.2016
Dietary Aid
Falmouth Care & Rehab
06.2010 - 10.2015
High School Diploma -
Falmouth High School