KAYLA PESATO
McQueeney,TX
Summary
Results-driven professional with experience in records management and customer service, skilled in Microsoft Office and Excel. Combines knowledge and expertise to enhance business performance and support team objectives. Adapts quickly to diverse processes and environments, leveraging a strong work ethic to drive efficiency and service value.
Overview
12
12
years of professional experience
Work History
Scale House Operator
Beck Landfill
Schertz, TX
08.2019 - Current
- Organized documents for data entry into computer systems.
- Develop strong working relationships with truck drivers, vendors, and customers.
- Process payments from customers using cash register system.
- Maintain financial records, such as accounts of daily collections and billings and records of receipts issued.
- Answering incoming calls and emails promptly while managing multiple lines at once.
- Entering timecards into spreadsheet to be processed for weekly payroll.
- Maintain records for oil changes done and up coming changes on equipment in excel.
- Making a variety of spreadsheets and implementing them.
- Maintaining fuel usage and maintenance logs.
- Maintaining records for cover logs.
- Quick learner and excellent at multitasking.
- Quick at problem solving.
- Operated scalehouse computers to obtain weight information about incoming shipments such as those from waste haulers.
- Inspected incoming loads of waste to identify contents and to screen for presence of specific regulated and hazardous wastes
- Directed drivers through site entry, exit, and disposal procedures.
- Answered customer questions about landfill hours, access, and disposal rules.
- Maintained accurate scale house logs, permits, and daily transaction records.
- Enforced Beck Landfill safety rules during traffic flow and site access.
- Greeted customers, directed haulers and answered questions accurately.
- Inspected incoming loads for prohibited materials.
- Ensured compliance with local, state, and federal regulations.
- Reported any incidents or accidents immediately to supervisors.
- Reported customer and supplier problems to management team to enable quick resolution.
- Trained new employees on company procedures and operational workflows.
- Answered questions related to categorization of waste.
- Provided customer service support to ensure customer satisfaction.
- Work well under pressure.
- Help when IT work is needed.
Ticket House
Galo Materials
Garden Ridge, TX
03.2015 - 04.2019
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Identified ways to improve efficiency in operations and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Troubleshot minor problems and reported larger technical issues.
- Printed tickets for incoming trucks with order numbers and product information.
- Insured traffic flow was maintained.
- Developed strong working relationships with truck drivers, vendors, and customers.
- Updated logs with information regarding deliveries, pickups, and transfers.
- Analyzed volume of material for accuracy on tickets prior to entering into computer system.
- Counted and estimated quantities of materials, parts, or products received or shipped.
Education
High School Diploma -
Seguin High School
Seguin, TXSkills
- Payment Processing
- Data entry
- Excel reporting
- Spreadsheets
- Record Keeping
- Document management
- Operational Oversight
- Microsoft Office
- Computer Literacy
- Customer Service
- Multitasking
- Adaptability
- Time Management
- Task prioritization strategies
- Problem Solving
- Critical Thinking
- Detail orientation
- Decision Making
- Organizational management
- Self-motivation
- Written and verbal communication
Timeline
Scale House Operator
Beck Landfill
08.2019 - Current
Ticket House
Galo Materials
03.2015 - 04.2019
High School Diploma -
Seguin High School