KAYLA PHAM
Pomona,California
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
HiroNori Craft Ramen
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
FOH Team Member
Chick-fil-A
06.2022 - 07.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Management Trainee Program
Business Academy of Hospitality Tourism
01.2020 - 05.2023
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Education
Bachelor of Science - Hospitality Management
Collins College of Hospitality Management, CPP
Pomona, CA05-2027
Skills
- High CEM scores
- Strong work ethic
- Team collaboration
- Training and mentoring
- Food safety practices
- Order accuracy
- Phone etiquette
- Upselling
Certification
- ServSafe Food Protection Manager Certification, October 2024 - October 2029
- Responsible Beverage Service, September 2024 - September 2027
- National ProStart Certificate of Achievement, 2023
Timeline
Server
HiroNori Craft Ramen
07.2024 - Current
FOH Team Member
Chick-fil-A
06.2022 - 07.2023
Management Trainee Program
Business Academy of Hospitality Tourism
01.2020 - 05.2023
Bachelor of Science - Hospitality Management
Collins College of Hospitality Management, CPP
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