Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kayla Pham

Plano

Summary

Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Receptionist

ADD/ADHD Treatment Center
Plano, TX
08.2023 - 04.2026
  • Managed front desk operations, ensuring a welcoming environment for patients and visitors.
  • Coordinated appointment scheduling using electronic health record systems to optimize patient flow.
  • Assisted in patient intake processes, verifying insurance information and updating medical records accurately.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

Customer Service Representative

Geesons Pharmacy
Arlington, TX
04.2018 - 01.2021
  • Assisted customers with medication inquiries, ensuring accurate information delivery.
  • Processed prescription orders efficiently, maintaining compliance with pharmacy regulations.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Packaged prescriptions and stocked inventory to ensure 100% availability of essential medications.

Education

Associate of Applied Science - Radiologic Technology

Parker University
Dallas, Texas
08.2027

Bachelor of Science - Child Development And Psychology

University of Texas At Dallas
Dallas, Texas
12.2023

Skills

  • Verbal and written communication
  • Time management
  • Organization skills
  • Confidentiality

Certification

  • CPR Certified

Languages

English
Native or Bilingual
Vietnamese
Limited Working

Timeline

Front Office Receptionist

ADD/ADHD Treatment Center
08.2023 - 04.2026

Customer Service Representative

Geesons Pharmacy
04.2018 - 01.2021

Associate of Applied Science - Radiologic Technology

Parker University

Bachelor of Science - Child Development And Psychology

University of Texas At Dallas