Kayla Phillips
Manteca,CA
Summary
High Volume Store Manager with extensive experience in retail operations and employee supervision. Expertise in inventory management, customer service, and team leadership. Achieved significant store performance improvements through strategic planning and effective sales campaigns. Recognized for fostering teamwork and delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Store Manager
Express
San Jose, CA
12.2024 - Current
- Generated over $10 million in store volume through targeted traffic generation strategies.
- Analyzed business metrics and trends to consistently surpass sales goals.
- Coached staff to improve sales performance and promote internal growth.
- Motivated team members, resulting in enhanced engagement and productivity.
- Ensured comprehensive understanding of responsibilities among store leadership team.
- Drove continuous improvement in key performance indicators through strategic initiatives.
- Conducted daily operations, including cash handling and opening procedures.
- Oversaw inventory management with audits, cycle counts, and shrinkage control.
Store Manager
Aeropostale
Livermore/Pleasanton, CA
11.2022 - 12.2024
- Delivered top-tier customer service experience to enhance guest satisfaction.
- Demonstrated in-depth product knowledge to boost sales and foster customer loyalty.
- Streamlined payroll and scheduling processes to improve profitability.
- Motivated and inspired management and team members to achieve performance goals.
- Identified strengths and weaknesses to optimize team performance.
- Ranked among top 10 stores out of 800 within one year.
- Resolved customer issues promptly, ensuring knowledgeable and friendly service.
- Cultivated high levels of customer satisfaction through effective problem resolution.
Store Manager/Visual Expert
Gap
Livermore, CA
10.2012 - 11.2022
- Executed floor schematics and window displays to enhance guest aesthetic experience.
- Trained and developed future General Managers and Store Managers to meet company standards.
- Implemented workflow procedures, data management, and strategic planning.
- Maintained over 95% annual approval rate for credit card applications.
- Generated detailed reports on hours worked by department and location.
- Conducted training sessions for staff on effective merchandise display techniques.
- Created comprehensive reports on weekly and monthly sales figures, stock levels, and employee performance metrics.
Store Manager
Carter's
Livermore, California
06.2007 - 09.2012
- Increased departmental profit while managing overall operations.
- Hiring of staff, budgeting, payroll control, and strategic planning of staff.
- Developed and implemented a new training program for upcoming Store Managers. Formulating the overall strategy for our customers' overall experience.
- Managing and establishing developmental key factors for staff.
- Maintained accurate records of employee performance reviews.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
Education
Bachelor of Science -
San Francisco State University
San Francisco, CA06-2011
Skills
- Inventory management
- Customer service
- Visual merchandising
- Team leadership
- Cash handling
- Performance coaching
- Strategic planning
- Multitasking and organization
- Leadership development
References
References available upon request.
Timeline
Store Manager
Express
12.2024 - Current
Store Manager
Aeropostale
11.2022 - 12.2024
Store Manager/Visual Expert
Gap
10.2012 - 11.2022
Store Manager
Carter's
06.2007 - 09.2012
Bachelor of Science -
San Francisco State University