Kayla Phillips
Aurora,CO
Summary
Dynamic professional with experience in hospitality services, specializing in problem-solving and time management. Strong track record of improving guest experiences and optimizing front desk operations, ensuring reliability and safety in all interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Shift Leader
Topgolf
Centennial, CO
10.2025 - Current
- Managed front desk operations during shifts, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Coordinated daily staff schedules to optimize coverage and maintain service standards.
- Assisted in maintaining cleanliness and organization of front desk area for optimal guest experience.
- Collaborated with management to develop strategies for improving workflow efficiency during peak hours.
Lifegaurd
WaterWorld
Federal Heights, CO
05.2025 - 09.2025
- Monitored pool area to ensure guest safety and adherence to facility rules.
- Provided excellent customer service, addressing guest inquiries and concerns efficiently.
- Participated in team meetings to discuss safety protocols and improve operational procedures.
- Attended training sessions to enhance emergency response skills and lifeguard techniques.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Babysitter
University Church of Christ
Denver, CO
01.2025 - 05.2025
- Supervised children in a safe and engaging environment during church events.
- Communicated effectively with parents regarding children's needs and daily activities.
- Ensured compliance with safety protocols and maintained cleanliness of play areas.
- Adapted quickly to varying group dynamics, fostering positive interactions among children.
- Communicated positively with children and guardians.
- Developed creative games and educational activities to enhance children's learning experiences.
Education
High School Diploma -
The Summit Academy
Westminster, CO05-2024
Skills
- Strong leadership
- Problem-solving skills
- Time management
- Hospitality services
- Team building
- Safety and security procedures
- Reliability
Accomplishments
High school National honor society
I was in NHS for my junior and senior year of high school. For each of those years, I had to compete 25 hours (50+ in total) of community service through various events. In addition, I also had to lead two projects which included coming up with an idea, getting it approved, making announcements to my team, collecting volunteers, and hosting the event. It gave me the opportunity to work with so many different people of all ages and backgrounds.
Certification
- CPR certification
- First aid certification
- AED certification
Timeline
Front Desk Shift Leader
Topgolf
10.2025 - Current
Lifegaurd
WaterWorld
05.2025 - 09.2025
Babysitter
University Church of Christ
01.2025 - 05.2025
High School Diploma -
The Summit Academy