Summary
Overview
Work History
Education
Skills
Timeline
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Shonna Spialek

Summary

Skilled Beauty and Customer Service Specialist, recognized for exceptional productivity and efficient task execution. Demonstrates expertise in skincare consultation and fosters strong client relationships, emphasizing that beauty is an encompassing experience. Known for outstanding communication skills and the ability to adapt to diverse customer needs. Aiming to leverage these competencies to contribute to a dynamic organization focused on the idea that beauty isn't just skin deep.

Overview

8
8
years of professional experience

Work History

Front Desk Shift Leader

Indian Hot Springs Spa & Lodge
Idaho Springs, CO
10.2023 - Current
  • Executed reservation validation processes across multiple service areas including lodging and spa services.
  • Secured bookings for hot springs, massage treatments, and accommodations.
  • Guaranteed satisfying and peaceful experiences for both lodging and spa visitors.
  • Guided associates through coaching as required.

Cryo Tech

Brec Cryo
Breckenridge, CO
08.2023 - 12.2023
  • Delivered Cryo-based fat reduction therapies, along with client facials.
  • Performed regular upkeep and cleaning tasks for all tools.
  • Handled collection of session fees.
  • Expanded client sales by upselling packages.

Acting Manager/Assistant Manager

Cosmetic Company Store Estee Lauder
Silverthorne, CO
10.2020 - 06.2023
  • Started as key-holder achieving highest store sales.
  • Requested to return as acting manager due to declining store conditions and sales.
  • Positioned store as top performer in district's sales growth.
  • Enhanced onboarding process for new hires to meet sales objectives more effectively.
  • Minimized product expiration losses through proactive inventory management.

Dior Counter Manager

Dillards
Littleton, CO
01.2018 - 10.2019
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized beauty events and product launches to promote brand awareness.
  • Attended trainings and seminars to gain product line proficiency.

Education

Cryoskin Certification

Artemis Cryoskin Training
Urban Squeeze Spa
08-2023

Esthetician

Westland Beauty Academy
Lakewood, CO
07-2023

Reiki 1

Donna Denomme
Golden, CO
05-2018

Skills

  • Customer Engagement
  • Effective Leadership
  • Customized Client Experience
  • Upselling Proficiency
  • Outstanding client care
  • Skincare treatments

Timeline

Front Desk Shift Leader

Indian Hot Springs Spa & Lodge
10.2023 - Current

Cryo Tech

Brec Cryo
08.2023 - 12.2023

Acting Manager/Assistant Manager

Cosmetic Company Store Estee Lauder
10.2020 - 06.2023

Dior Counter Manager

Dillards
01.2018 - 10.2019

Cryoskin Certification

Artemis Cryoskin Training

Esthetician

Westland Beauty Academy

Reiki 1

Donna Denomme

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