Kayla Piroch

Vice President of Strategic Initiatives, January 2023 – Present

• Developed a comprehensive playbook for Physician Recruiting Strategy and Physician Onboarding, resulting in a streamlined process and reducing the timeframe from 1 year to 180 days.
• Developed Physician Forecasting tool for projecting and budgeting new physician compensation based on skills and future development.
• Developed a Physician Growth planning tool for regional directors of operations to assess the growth trajectory and future plans of current physicians, including retirement or ramp down options. Implemented the tool to project budget needs for 2025.
• Led strategic growth initiatives in real estate by planning and executing the development of two ASCs totaling 10,000 sq ft each and constructing seven additional clinics varying in size from 2,000 to 20,000 sq. ft.

Director of Integrations, January 2021 – February 2023

• Designed and executed integration playbook to enhance timeline from 6 months to 90 days.
• Integrated 15 acquisitions across the Midwest Region in 2022, ranging from small practices with 5 employees, 1 location, and 1 optometrist to larger locations with up to 10 locations, 7 optometrists, 7 ophthalmologists, and a total of150 employees.
• Managed successful practice acquisitions by leading cross-functional teams and optimizing workflows for maximum efficiency.
• Launched the Premium Education Program, enhancing patient knowledge on premium upgrades for cataract surgery and increasing conversion rates by 10% across 65 surgeons.
• Implemented 'See Clearly, See Quickly' program to facilitate patient visits in under 24 hours and surgical procedures within 5 days duration.
• Successfully achieved a decrease in retention rates from 36% to 18% by implementing MVP University as Founder and Co-chair.

Operations Manager.|Cleveland Eye Clinic|August 2015 - January 2021

Achieved a significant increase in call rate by implementing enhanced call center protocols, leading to a 92% answer rate.

Successfully oversaw the development of a new Ophthalmology Clinic and ASC in Avon, Ohio spanning 18,000 sq. ft.

Established a highly anticipated tradition at The Cleveland Eye Clinic by initiating the Annual Eyeball award ceremony to recognize and appreciate employee dedication towards enhancing company culture.

Oversaw 16 physicians and maintained operations across 7 locations, leading a team of 150 individuals.

Achieved seamless integration of two practices through successful merger completion within a 90-day timeframe.

Expanded business offerings by introducing three new specialties: Oculoplastics, Pediatrics, and Retina.

Played a pivotal role in achieving successful outcomes across various business areas, resulting in recognition of the Key Contributor award.

Optimized workflows resulting in a productivity increase of 35%, raised profit margins by 25%, and generated additional revenue streams with the addition of a physician after incorporating 8 exam lanes into our Brecksville office.

Managed day-to-day operations of Brecksville's largest revenue-generating office, overseeing 10 physicians, 20 employees, and a 15,000 sq ft building.

Planned and oversaw the construction of 5 office locations, with sizes ranging from 2,000 sq ft to 15,000 sq ft.