Kayla Potter
Huffman,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Goodwill Industries Of Houston
12.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
Hostess
Olive Garden Restaurant
07.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Nursing
Lonestar College Kingwood
Kingwood, TXHigh School Diploma -
Atascocita High School
Humble, TX05.2022
Skills
- Customer Service and Assistance
- Exceptional Communicator
- Problem Resolution
- Refunds and Exchanges
- Customer Complaint Resolution
Timeline
Customer Service Associate
Goodwill Industries Of Houston
12.2022 - 10.2023
Hostess
Olive Garden Restaurant
07.2021 - 08.2022
Nursing
Lonestar College Kingwood
High School Diploma -
Atascocita High School
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