Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Powell

Foxworth,MS

Summary

Highly customer service-oriented professional with a strong ability to provide administrative support and serve as the primary interface between patients and providers. Skilled in facilitating the efficient flow of patients while maintaining a focus on managing priorities and ensuring patient confidentiality. Dedicated team player consistently performing at high levels of productivity in fast-paced environments, always meeting deadlines. Possesses excellent verbal and written communication skills, with the ability to interpret and effectively communicate patient information. Builds trust and respect by consistently exceeding expectations. Additionally, possesses basic coding skills for ICD/CPT and a typing speed of 60 WPM.

Overview

5
5
years of professional experience

Work History

Quality Documentation Specialist

Cognizant Technology Solutions
Teaneck, NJ
07.2023 - 03.2024
    • Validated accuracy and adherence of documentation, fortifying clinician billing dependability.
    • Ensured integrity of financial operations through consistent quality checks.
    • Crafted, managed, and upheld documentation through transcription tools for EHR submission.
    • Streamlined work processes to ensure timely submission of documents within the required timeframe.
    • Ensured a productive atmosphere in both solo and group settings.
    • Compiled comprehensive documentation across various medical specialties including neurology and cardiology.
    • Managed tasks efficiently while working from a remote location.

Quality Documentation Specialist

Nuance Communications
Burlington, MA
07.2021 - 07.2023
    • Validated accuracy and adherence of documentation, fortifying clinician billing dependability.
    • Ensured integrity of financial operations through consistent quality checks.
    • Crafted, managed, and upheld documentation through transcription tools for EHR submission.
    • Streamlined work processes to ensure timely submission of documents within the required timeframe.
    • Ensured a productive atmosphere in both solo and group settings.
    • Compiled comprehensive documentation across various medical specialties including neurology and cardiology.
    • Managed tasks efficiently while working from a remote location.

Customer Service Representative

Sykes Enterprises, Incorporated
Tampa, FL
04.2020 - 06.2021
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Responded to customer requests for products, services, and company information.

Member Service Representative

BroadPath Healthcare Solutions
Tucson, AZ
08.2019 - 02.2020
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
    • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
    • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Production Associate

Channel Control Merchants LLC
Hattiesburg, MS
04.2019 - 08.2019
  • Managed an array of material handling machinery in the warehouse.
  • Maintained operating efficiencies by meeting set production objectives.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.

Sales Associate / Cashier / Customer Service

TJ Maxx
Hattiesburg, MS
10.2018 - 04.2019
  • Handled payment acceptance and merchandise bagging.
  • Initiated customer interactions with a warm welcome.
  • Conducted regular checks on inventory and upheld cleanliness standards.
  • Streamlined operational efficiency through effective merchandise handling.

Education

Associate of Science Degree - Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy- Online
Clearwater, FL
06.2019

Skills

  • Effective Time Management
  • Medicare and Medicaid Knowledge
  • Claims Review Expertise
  • Medical Terminology Knowledge
  • Service Excellence
  • Efficient Patient Processing
  • Clear and Concise Communication Expertise
  • Mediation
  • Ethical Standards in Medicine
  • Strategic Decision Making
  • Healthcare Documentation Oversight
  • Healthcare Privacy Standards
  • Clinical Record Management
  • Office Financial Oversight
  • Human Anatomy Expertise
  • Proficient in ICD-9 and ICD-10 Systems
  • Personal Accountability
  • Multitasking Proficiency
  • Quick Learner
  • Independent and Collaborative Work
  • Proficient in Navigating Change
  • Strong Attention to Detail
  • Effective Organizational Skills
  • Data-Driven Decision Making

Timeline

Quality Documentation Specialist

Cognizant Technology Solutions
07.2023 - 03.2024

Quality Documentation Specialist

Nuance Communications
07.2021 - 07.2023

Customer Service Representative

Sykes Enterprises, Incorporated
04.2020 - 06.2021

Member Service Representative

BroadPath Healthcare Solutions
08.2019 - 02.2020

Production Associate

Channel Control Merchants LLC
04.2019 - 08.2019

Sales Associate / Cashier / Customer Service

TJ Maxx
10.2018 - 04.2019

Associate of Science Degree - Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy- Online
Kayla Powell