Kayla Quinn
Summary
Driven and innovative individual with natural aptitude for leadership and collaboration. Possesses strong strategic planning and business development skills, with deep understanding and strong focus on team collaboration, achieving results, and adapting to changing needs. Capable of driving significant growth and fostering culture of innovation and teamwork.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Co-Founder & Owner
Flex Fitness MN
02.2022 - Current
- As a co-founder and owner of Flex Fitness MN, I have been instrumental in building a thriving fitness studio from the ground up, wearing multiple hats to ensure the success of the business
- Key responsibilities and accomplishments include:
- Business Development & Operations
- Collaborated with local business owners and organizations to build strong community partnerships
- Developed and implemented comprehensive business procedures, rules, and policies to ensure smooth day-to-day operations
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Worked closely with SEO and Google Ads contractors to optimize the studio's online presence and increase visibility
- Maintained and managed relationships with all vendors to ensure timely delivery of goods and services
- Created, hired, and developed a high-performing team of fitness professionals and front desk staff, fostering a positive and productive work environment
- Led the studio's marketing strategy, including social media management, email campaigns, and local outreach to attract new members and retain existing ones
- Organized and participated in community events to promote the brand and connect with potential members
- Designed and implemented promotional campaigns to generate leads and increase memberships
- Created and maintained a Google spreadsheet for lead outreach, managing warm and cold calls to secure new clients
- Delivered exceptional customer service, greeting members and ensuring a welcoming, safe space for everyone to work out
- Held regular team meetings to communicate goals, discuss updates, and gather feedback from staff
- Provided one-on-one training and mentorship to team members, ensuring alignment with the studio's values and vision
- Fostered a collaborative team environment that prioritized member satisfaction and professional growth
- Planned and executed studio events to build community and keep members engaged
- Partnered with other businesses for joint events to expand reach and grow the studio's presence
- Designed a safe, inclusive, and empowering space for members to pursue their fitness goals
- Assisted with class scheduling, creating dynamic, results-driven workouts for a variety of fitness levels
- Conducted one-on-one training sessions to meet individual member needs and provide personalized attention
- Developed and maintained lead tracking systems to monitor outreach efforts and improve conversion rates
- Oversaw all aspects of the studio's operations, including budgeting, scheduling, and inventory management
- Performed cold and warm calls to generate new leads and re-engage lapsed members
- Consistently innovated and adapted strategies to meet the evolving needs of members and the fitness industry
- Maintained a pulse on market trends to keep the studio competitive and aligned with member expectations
- Built a reputation as a leader in the community by creating a welcoming space that promotes health, wellness, and connection
Manager
Massage Envy
04.2022 - 08.2022
- Supervised and led a team of 45 employees, including front desk staff, estheticians, and massage therapists, ensuring seamless coordination and efficient daily operations
- Accomplished multiple tasks within established timeframes.
- Consistently met and exceeded organizational goals in client satisfaction, team productivity, and revenue by implementing effective management strategies
- Managed payroll operations with accuracy and efficiency, meeting deadlines and ensuring compliance with company policies
- Recruited, interviewed, and onboarded qualified candidates, contributing to a well-rounded and high-performing team
- Conducted regular1:1 and team meetings to set clear objectives, provide actionable feedback, and support ongoing professional development
- Delivered an exceptional client experience by proactively greeting and engaging clients, resolving issues, and ensuring the highest standard of service
- Implemented and monitored cleaning protocols to maintain a hygienic and professional environment, adhering to industry standards
- Established a collaborative and motivating workplace culture by recognizing employee achievements and addressing concerns promptly
- Tracked and analyzed key performance metrics to identify areas for improvement and implement data-driven solutions
- Collaborated with regional leadership to align operations with company-wide goals and initiatives
Manager
Farrell's
12.2021 - 03.2022
- Assigned tasks to associates to fit skill levels and maximize team performance
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Delivered level of service to customers in effort to build upon relationships for future clients
- Supervised staff performing daily activities
Studio Manager
Orangetheory Fitness
03.2018 - 10.2021
- Executed lead generation/marketing strategies plan to increase fitness program sales
- Manage, monitor, coach, develop and evaluate the performance of OTF sales associates
- Provided the highest level of customer service
- Provided effective decision-making regarding customer service issues
- Modeled all studio activities through self-involvement (leading by example)
- Trained and mentored sales staff for ongoing success and future growth
- Monitored the hiring, training and scheduling of all OTF sales associates
- Managed disciplinary actions involving all OTF studio employees
- Evaluated staffs specifically assigned responsibilities
- Responsible for meeting key performance indicators (KPI's), including leads, lead conversion, and closing percentage
- Directed sales through outreach programs, including local events and business to business
- Lead initial and ongoing sales drivers (pre-sale events, studio events, outreach)
- Utilized Mindbody to process billing and payments for services and goods between company, clients and vendors
Collections Specialist
US Bank
02.2018 - 04.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Recorded and updated customer personal accounts with accurate contact information
- Met demands of busy collections group by performing high volume of daily calls
- Reviewed accounts to determine payment plan compliance
- Located and monitored overdue accounts using billing system to begin collections process
- Located debtors by utilizing skip tracking and other strategies
- Completed skip traces on customers failing respond to collection efforts
Executive Resolution Specialist
Wells Fargo Home Mortgage
04.2011 - 08.2018
- Accepted and processed customer payments and applied toward account balances
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Interfaced with customers to bring accounts current with suitable repayment plans
- Oversaw disputes resolution and reconciliation for3600 client accounts
- Minimized loss by negotiating payment terms directly with clients, consistently achieving75% recovery rate
- Prioritized and organized tasks to efficiently accomplish service goals
Parachute Packer
Army
07.2008 - 03.2011
- Managed packing and rigging of parachutes
- Inspected parachutes, seat pans, life rafts and survival tools to identify faults and coordinated replacements
- Accomplished production goals by working with speed and accuracy
- Coordinated team training and readiness records
Education
high school diploma -
Southeast Polk High School
Runnells, IA05-2006
Skills
- Sales Techniques Marketing
- Staff development
- Issue and conflict resolution Lead generation
- Brand management
- Customer service
- Leadership
- First Aid/CPR
- Decision-making
- Working collaboratively
- Strategic partnerships
- Business development
- Customer relations
Certification
Certified EMT, HCMC -2021
Additional Information
Minneapolis, MN , Authorized to work in the US for any employer
Languages
English
Timeline
Manager
Massage Envy
04.2022 - 08.2022
Co-Founder & Owner
Flex Fitness MN
02.2022 - Current
Manager
Farrell's
12.2021 - 03.2022
Studio Manager
Orangetheory Fitness
03.2018 - 10.2021
Collections Specialist
US Bank
02.2018 - 04.2019
Executive Resolution Specialist
Wells Fargo Home Mortgage
04.2011 - 08.2018
Parachute Packer
Army
07.2008 - 03.2011
Certified EMT, HCMC -2021
high school diploma -
Southeast Polk High School
Similar Profiles
Katie JepsenKatie Jepsen
OWNER at Flex Fitness MNOWNER at Flex Fitness MN
Caden McDonaldCaden McDonald
Front Desk Receptionist at Flex Dance and FitnessFront Desk Receptionist at Flex Dance and Fitness
Kirsty GaringKirsty Garing
Personal Trainer & Group Fitness Instructor at Flex Fitness KaiapoiPersonal Trainer & Group Fitness Instructor at Flex Fitness Kaiapoi