Kayla Rainey
Broken Arrow,OK
Summary
Detail-oriented retail merchandiser with a strong focus on visual merchandising and problem-solving. Committed to maintaining high standards in product presentation and inventory management to boost customer satisfaction and store performance. Eager to grow and learn new skills and showcase the ones already acquired.
Overview
18
18
years of professional experience
Work History
Retail Merchandiser
Premium Retail Services Inc
Broken Arrow, OK
03.2025 - Current
- Executed visual merchandising strategies to enhance product presentation and drive customer engagement.
- Collaborated with store teams to maintain optimal inventory levels and ensure product availability.
- Analyzed sales data to identify trends and recommend adjustments to merchandising displays.
- Conducted regular audits of merchandise displays for compliance with brand guidelines and quality standards.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Babysitter
Darin Briggs
Broken Arrow, OK
10.2020 - Current
- Developed engaging educational activities to foster cognitive and social skills.
- Supervised daily activities, ensuring safety and engagement for children in home environment.
- Communicated effectively with parents regarding children's progress and needs.
- Managed daily routines, including meal preparation and hygiene practices.
- Managed scheduling of activities, meals, and nap times to maintain structure.
- Assisted children with homework, fostering academic growth and responsibility.
- Established trust-based relationships with families, enhancing overall satisfaction with services provided.
Stay at Home Parent
Kayla Rainey
Broken Arrow, OK
02.2013 - Current
- Managed daily schedules, ensuring efficiency and organization for household activities.
- Developed educational activities to promote cognitive and social skills in children.
- Coordinated family meals, optimizing nutritional value and dietary preferences.
- Implemented effective conflict resolution strategies among siblings, fostering a harmonious environment.
- Facilitated communication between family members, enhancing collaborative decision-making processes.
- Mentored children in life skills, promoting independence and personal responsibility.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Implemented daily routines and activities to stimulate and engage children.
House Cleaner
Busy Bee Cleaning-Amberlyn Neuendorf
Broken Arrow, OK
03.2023 - 03.2025
- Developed and implemented streamlined cleaning processes to enhance efficiency.
- Managed inventory of cleaning supplies and equipment for operational effectiveness.
- Fostered strong client relationships through reliable service and communication.
- Resolved customer concerns promptly, ensuring repeat business and loyalty.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Customer Service Manager
Walmart
Murphy, TX
10.2010 - 02.2013
- Led customer service team to enhance service quality and improve customer satisfaction.
- Implemented training programs for staff to increase product knowledge and service efficiency.
- Analyzed customer feedback to identify trends and develop action plans for improvement.
- Collaborated with cross-functional teams to streamline operations and resolve customer issues effectively.
- Managed escalated customer complaints, restoring trust and enhancing brand loyalty through effective resolution strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Cashier
Walmart
Murphy, TX
11.2008 - 10.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure optimal service delivery.
- Handled returns and exchanges, adhering to store policies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Wylie High School
Wylie, TXSkills
- Visual merchandising
- Merchandise planning
- Interior and exterior displays
- In-store support
- Customer service
- Time management
- Inventory management
- Attention to detail
- Multitasking
- Communication
- Problem-solving
Timeline
Retail Merchandiser
Premium Retail Services Inc
03.2025 - Current
House Cleaner
Busy Bee Cleaning-Amberlyn Neuendorf
03.2023 - 03.2025
Babysitter
Darin Briggs
10.2020 - Current
Stay at Home Parent
Kayla Rainey
02.2013 - Current
Customer Service Manager
Walmart
10.2010 - 02.2013
Cashier
Walmart
11.2008 - 10.2010
High School Diploma -
Wylie High School