Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Reilly

Hartford,United States

Summary

Detail-oriented Service Center Support professional with expertise in OS&D reporting and data entry. Proven ability to manage discrepancies and ensure compliance, contributing to enhanced customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Service Center Support

FedEx Freight
Sioux Falls, SD
08.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained organized records of OS&D reports for future reference.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Reviewed and verified billing discrepancies for accuracy.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Reviewed compliance policies and regulations to ensure adherence.
  • Inspected shipments for damages and discrepancies.
  • Provided support to other team members when needed throughout shift.

Service Center Support

YRC Freight
Sioux Falls, SD
01.2020 - 06.2023
  • Inspected shipments for damages and discrepancies against packing lists.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Trained new staff on OS&D procedures and best practices.
  • Demonstrated strong attention to detail when reviewing bills of lading, manifests, and other shipping documents for accuracy.
  • Supported data entry tasks to maintain accurate records.
  • Answered phones in a courteous manner while providing excellent customer service.

Clerk

USPS
Sioux Falls, South Dakota
08.2014 - 10.2022
  • Processed incoming and outgoing mail efficiently and accurately.
  • Managed office supplies inventory to ensure availability.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Coordinated with team members to maintain a smooth workflow during peak times.
  • Updated customer records and maintained confidentiality of sensitive information.
  • Maintained cleanliness and organization of the postal facility for optimal operations.

Education

Associate of Applied Science - MLT

Mitchell Technical Institute
Mitchell, SD
05-2013

Skills

  • OS&D reporting
  • Data entry
  • Customer service
  • Cross-functional collaboration
  • Effective communication
  • Attention to detail
  • Task prioritization
  • Problem solving

Timeline

Service Center Support

FedEx Freight
08.2023 - Current

Service Center Support

YRC Freight
01.2020 - 06.2023

Clerk

USPS
08.2014 - 10.2022

Associate of Applied Science - MLT

Mitchell Technical Institute

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