Kayla Reina-Copado

• Made sure that products were produced on time and are of good quality.
• Kept work areas clean and neat.
• Maintained quality assurance and customer satisfaction objectives.
• Consistently adhere to all applicable regulations, policies, health procedures and safety procedures.
• Deliver knowledge of design techniques, tools and principles involved in the production of precision technical plans, blueprints, drawings, and models.

      Served needs of more than 100 customers in busy rush hour environment by providing unparalleled, speedy service.

• Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under the age of 21.
• Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
• Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.

• Increased business sales utilizing product knowledge.
• Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing needs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Engaged customers warmly and provided immediate and dedicated assistance.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Assisted customers with prompt and polite support in-person and via telephone.