Kayla M Rice
Bath
Summary
Compassionate Family Service Counselor focused on supporting families through difficult times. Proficient in organizing paperwork, coordinating inventory, and promoting referrals. Ready to apply 3 years experience in the field to a dynamic position with room for advancement.
Overview
10
10
years of professional experience
Work History
Family Service Counselor & Assistant Manager
Bethlehem Memorial Park, EverStory Partners
07.2020 - Current
- Assisted with advanced arrangements for individuals and couples.
- Helped clients select caskets, markers, and memorial options.
- Completed comprehensive assessments of families to identify needs and developed packages to fit their needs.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Sold over $660,000 of services in my first calendar year
- Got my team from only 45% to budget in the last week of January 2023, to 53% over budget before month end
Present Correctional Officer
County of Lehigh Department of Corrections
07.2014 - 06.2020
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Customer Service Cashier
Lowe's
09.2013 - 07.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
A.A.S- Paralegal - Paralegal
Northampton Area Community College
Bethlehem, PA05.2024
High School Diploma -
Northampton Area Senior High School
Northampton, PA06.2009
Certificate - Commercial Baking And Pastry Arts
Bethlehem Area Vocational Technical School
Bethlehem, PA06.2009
Skills
- Operation Monitoring
- Technical Support
- Business Development
- Critical Thinking
- Schedule Coordination
- Service Planning
- Office Administration
- Employee Relations
- Professional Relationships
- Time Management
- Collaborative Environments
- Operational Efficiency
- Task Delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
And though she be but little, she is fierce
William Shakespeare
Timeline
Family Service Counselor & Assistant Manager
Bethlehem Memorial Park, EverStory Partners
07.2020 - Current
Present Correctional Officer
County of Lehigh Department of Corrections
07.2014 - 06.2020
Customer Service Cashier
Lowe's
09.2013 - 07.2014
A.A.S- Paralegal - Paralegal
Northampton Area Community College
High School Diploma -
Northampton Area Senior High School
Certificate - Commercial Baking And Pastry Arts
Bethlehem Area Vocational Technical School
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