Kayla Riggin
Middle River,MD
Summary
Detail-oriented and reliable professional transitioning from the restaurant industry into an office-based role. Brings extensive experience working in fast-paced environments, with strong organizational, time-management, and customer service skills, as well as a proven ability to multitask, meet deadlines, and adapt quickly to new systems.
Overview
4
4
years of professional experience
Work History
Server
Don Pancho's Mexican Grill
01.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and special requests, enhancing dining experience.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Trained new staff on restaurant policies and best practices for service excellence.
Barista
Dunkin' Donuts
11.2022 - 02.2024
- Operated espresso machines and coffee brewing equipment efficiently.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new baristas on beverage preparation and customer interaction.
Carry Out Associate
Anthony's Italian Restaurant
11.2021 - 12.2022
- Trained staff on menu items and service standards to enhance customer experience.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Developed training materials for new hires, fostering a knowledgeable team environment.
- Collaborated with kitchen staff to optimize workflow during peak service hours.
Education
High School Diploma -
Chesapeake High School
Pasadena, MDSkills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team collaboration
- Supply restocking
- Guest relations management
- Task prioritization
- Sales techniques
- Multitasking and organization
- Positive and professional
- Problem-solving
- Excellent communication
Timeline
Server
Don Pancho's Mexican Grill
01.2023 - Current
Barista
Dunkin' Donuts
11.2022 - 02.2024
Carry Out Associate
Anthony's Italian Restaurant
11.2021 - 12.2022
High School Diploma -
Chesapeake High School