Kayla RIVERA
Cape Coral,FL
Summary
To utilize my dedication of customer service and engagement in an atmosphere that fosters client growth. To work diligently with my team to meet and exceed expectations. To provide seamless customer service for a legendary experience. Well organized, excellent written and verbal communication skills. Dedicated professional with many years overseeing diversified portfolio of commercial properties. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
WRH Realty
Cape Coral, FL
07.2023 - Current
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted market research to determine competitive rental rates for properties.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Handled security deposit refunds.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Prepared detailed budgets and financial reports for properties.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Assistant Property Manager
Grand Central Apartments
09.2021 - 06.2023
- Company Overview: Hawthorne Residential Partners
- Assist Property Manager with all onsite operations
- Work with Entrata and AMSI software
- Dealt with rent collections, handled legal notices and eviction processes, ensured rules and regulations were being complied on property
- Inspect all vacant units to make sure maintenance portion was completed to exceed new residents’ satisfaction upon move in
- Handled payables and ensure payments and data were entered correctly
- Aid with property exposure by completing monthly outreach marketing
- Handled all move-in, move-out and entered leasing data correctly in the system and in a timely manner
- In charge of renewal process to meet and exceed our resident retention goal
- Hawthorne Residential Partners
Assistant Property Manager
Cypress West
03.2020 - 09.2021
- Company Overview: Incore Residential
- Assist Property Manager with all onsite operations
- Work with Entrata and AMSI software
- Dealt with rent collections, handled legal notices and eviction processes, ensured rules and regulations were being complied on property
- Inspect all vacant units to make sure maintenance portion was completed to exceed new residents’ satisfaction upon move in
- Handled payables and ensure payments and data were entered correctly
- Aid with property exposure by completing monthly outreach marketing
- Handled all move-in, move-out and entered leasing data correctly in the system and in a timely manner
- In charge of renewal process to meet and exceed our resident retention goal
- Incore Residential
Admission Representative
Southern Technical College
05.2019 - 03.2020
- Conduct and recruit potential students, toured facilities
- Interviewing students and applicants to determine approval
- Maintaining admission database
- Attending college fairs to recruit students
- Answer to any student questions to help provide best education process
- Overseeing open house or other event planning or other responsibility assigned by the director of admission
Sales Associate
Coach
01.2013 - 05.2019
- Provided high quality service to optimize customer purchasing and payment process
- Managing staff for efficient and customized service throughout
- Inventory and order placement and audits
- Working and training associates to aid with sale credit goals
Education
Cosmetology Degree -
Paul Mitchell
Fort Myers, FLHigh School -
North Fort Myers High School
Fort Myers, FLSkills
- Project Management
- Financial Budgeting
- Social Media Strategy
- Project Planning
- Leadership
- Security deposit refunds
- Tenant conflict resolution
- Relationship building and rapport
- Business processes and procedures
- Tenant issue resolution
- Vacant unit monitoring
- Application process proficiency
- Onsite tours
- Rent collection
- Telephone and email etiquette
- Strong communication skills
- Database management
- Policy enforcement
- Property inspections
- Fair housing regulations
- Eviction coordination
References
- Andrea Barreto, Property Manager, 239-246-9654
- Laura Smith, Store Manager, 508-944-3106
- Glenda Smith, Admission Representative, 239-689-0807
- Aline Prado, Property Manager, 239-691-7036
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Property Manager
WRH Realty
07.2023 - Current
Assistant Property Manager
Grand Central Apartments
09.2021 - 06.2023
Assistant Property Manager
Cypress West
03.2020 - 09.2021
Admission Representative
Southern Technical College
05.2019 - 03.2020
Sales Associate
Coach
01.2013 - 05.2019
Cosmetology Degree -
Paul Mitchell
High School -
North Fort Myers High School