Kayla Rivera
Kailua,HI
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual experience in handling customer complaints and replenishing stock. Flexible and outgoing team player.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
Crestwood, IL
09.2019 - 06.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with products.
- Provided accurate information about products and prices.
- Process shipment.
- Help with floor sets and refilling products.
Assistant Manager
Lane Bryant
Crestwood, IL
05.2017 - 09.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Responsive to clients needs and expectations.
- Initiated inventory control measures to manage and replenish stock.
Sales Associate
Payless Shoe source
Crestwood, IL
08.2015 - 08.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Bremen High Scholl
Midlothian, IL03-2015
Skills
- Inventory Control
- Product Sales
- Upselling
- Promotional support
- Order Processing
- Guest Relations
- Time Management
- Cash Handling Accuracy
- Retail Store Operations
- Problem-solving skills
- Reliable and punctual
- Outgoing Personality
- Positive and professional
Timeline
Sales Associate
Bath & Body Works
09.2019 - 06.2020
Assistant Manager
Lane Bryant
05.2017 - 09.2019
Sales Associate
Payless Shoe source
08.2015 - 08.2016
High School Diploma -
Bremen High Scholl