Kayla Rodriguez
McAllen,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate/Retail Sales Associate
Express Clothing
01.2019 - 06.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate/Front of House Team Member
TCBY
08.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Electronic Health Record Certificate -
South Texas College Nursing And Allied Health
McAllen, TXHigh School Diploma -
McAllen Memorial High School
McAllen, TXSkills
- Understanding of medical terminology and data privacy
- Excellent communication and organization skills
- Cash handling
- Attention to detail
- Adaptability
- Teamwork and collaboration
- Customer service
Languages
English
Spanish
Timeline
Sales Associate/Retail Sales Associate
Express Clothing
01.2019 - 06.2021
Sales Associate/Front of House Team Member
TCBY
08.2016 - 04.2017
Electronic Health Record Certificate -
South Texas College Nursing And Allied Health
High School Diploma -
McAllen Memorial High School
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