Kayla Romero
Publix
BOCARATON,FL
3
years of professional experience
1
Certification
Adaptable and approachable professional with experience in retail, education, and childcare settings. Recognized for active listening, empathy, and detail-oriented service. Committed to supporting others, managing responsibilities accurately, and improving day-to-day operations.
Work History
Customer Service Staff
1 Year 8 Months- Addressed customer concerns professionally in a high-volume grocery store, escalating issues to ensure service standards.
- Assist customers with product returns and product information.
- Process money orders, domestic and international money transfers, and lottery transactions with accuracy.
- Handle tens of thousands of dollars in cash-office operations.
- Coordinated front-end operations by managing staff coverage and maintaining cleanliness of checkout areas to enhance store presentation.
Teacher Assistant - Volunteer
8 Months- Supported classroom instruction by reinforcing lesson concepts and guiding small-group activities.
- Monitored student behavior and encouraged respectful participation during lessons and transitions.
- Assisted teacher with attendance, materials preparation, and daily classroom organization.
Assistant Teacher - Volunteer
2 Years 10 Months- Assisted lead teachers with lesson preparation, center setup, and cleanup for age-appropriate learning experiences.
- Modeled positive behavior, guiding children through sharing, listening, and cooperative play.
- Supervised children during play, meals, and activities, maintaining a safe, nurturing environment.
Summer Camp Counselor - Volunteer
2 Years 9 Months- Supervised campers during daily activities, maintaining a safe, orderly environment.
- Led games, crafts, and group sessions aligned with the camp schedule.
- Managed check-in process for campers, ensuring smooth arrivals and departures, check-out, and attendance tracking for children.
Sunday School Teacher - Volunteer
9 Months- Led classroom instruction, guiding children through scripture, prayer, memory verses, and discussion activities.
- Managed classroom behavior with clear expectations, creating respectful and safe learning environment.
- Adapted lesson materials for mixed age groups, supporting varied learning styles and attention levels.
- Planned age-appropriate Bible lessons aligned with church curriculum and weekly worship themes.
Front End Coordinator
1 Year 2 Months- Coordinated front-end workflow, ensuring accurate and timely order processing.
- Managed customer checkouts and payment processing with attention to detail.
- Resolved customer concerns promptly, enhancing overall dining experience.
- Answered incoming calls and coordinated delivery and takeout order intake, while simultaneously seating guests at tables.
Education
Pending: BA in Criminal Justice
High School Diploma
Skills
Team collaboration
Multitasking under pressure
Proactive problem-solver
Conflict resolution
Problem resolution
Cash handling
Team building expertise
Responsible
Reliable
Customer engagement
Certification
- First Aid/CPR Certified
- Certified to be a preschool teacher in the state of Florida
Timeline
Teacher Assistant - Volunteer
Lighthouse Elementary School
08.2025 - 04.2026Read More
Customer Service Staff
Publix
02.2025 - CurrentRead More
Sunday School Teacher - Volunteer
Jupiter First Church
08.2024 - 05.2025Read More
Front End Coordinator
D'Angelos Pizza
12.2023 - 02.2025Read More
Assistant Teacher - Volunteer
Mandel Jewish Community Center Early Childhood Center
06.2023 - 04.2026Read More
Summer Camp Counselor - Volunteer
Jupiter First Church
06.2023 - 03.2026Read More
Florida Atlantic University
Pending: BA in Criminal Justice
Read More
William T. Dwyer High School
High School Diploma
Read More