Kayla Ruffner
New Stanton,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Highmark, Inc
Pittsburgh, PA
05.2021 - 11.2021
- Delivered fast and friendly service regarding questions and service complaints
- Managed over 40 customer calls per day efficiently in fast-paced call center environment
- Documented, researched, and resolved customer service issues
- Referred unresolved customer grievances to designated departments for further investigation.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Paramedic
Mutual Aid Ambulance Service
Greensburg, PA
09.2015 - 05.2021
- Coordinated safe and timely transport of 10+ patients per day to medical facilities for continued care of acute and chronic illnesses
- Treated wide-ranging medical conditions with appropriate techniques, equipment, and knowledge of proper care standards
- Administered drugs, orally or by injection, and performed intravenous procedures.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
Management Support
Kings Family Restaurant
Greensburg, PA
09.2005 - 02.2016
- Achieved top performance from new staff by training and mentoring each employee
- Maintained team professionalism by enforcing appearance and behavior standards
- Tracked inventory and notified management of supply needs for optimal service standards
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised 50+ employees and all areas of restaurant to keep it clean and well-maintained.
Education
Some College (No Degree) - Public Relations And Advertising
Point Park University
Pittsburgh, PAHigh School Diploma -
Hempfield Area Senior High School
Greensburg, PA06.2007
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- Call Documentation
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Credit Card Payment Processing
- Cash Register Operations
Timeline
Customer Service Representative
Highmark, Inc
05.2021 - 11.2021
Paramedic
Mutual Aid Ambulance Service
09.2015 - 05.2021
Management Support
Kings Family Restaurant
09.2005 - 02.2016
Some College (No Degree) - Public Relations And Advertising
Point Park University
High School Diploma -
Hempfield Area Senior High School
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