Kayla Sand
Fall Creek,WI
Summary
Talented security specialist adept at evaluating visitors, shipments and supplies for security issues. Disciplined and hardworking team player with superior skills in observing behavior, managing conflicts and solving problems.
Overview
13
13
years of professional experience
Work History
Psychiatric Security Specialist
Civil Commitment Unit for Sexual Offenders (CCUSO)
Cherokee, Iowa
09.2024 - Current
- Performs duties essential to the daily operation, safety, and security of the facility, including but not limited to: monitoring Closed Circuit Television (CCTV) system, conducting security counts of patients, verbally deescalates patients, physically restrains patients when necessary
- Operate two-way radio and other communication devices to effectively communicate with coworkers to ensure safe and secure environment.
- Supervises medical and/or transitional patients on community outings, ensuring safety and security.
- Regular and punctual attendance at the assigned work site based on work schedule assigned; work overtime or other shifts and/or work assignments to provide coverage for the facility when directed by management.
- Reads, understands, and accurately implements and follows policies and procedures; makes decisions within guidelines; follows supervisory directives.
- Visually and audibly observes patient behaviors and document patient actions in clear and concise written notes on computer.
- Communicate verbally and non-verbally with patients and staff.
- Works with others to build, foster, and maintain partnerships at a variety of levels.
- Models professional behavior for patients.
Store Manager
Casey’s General Store
Marcus, IA
08.2022 - 10.2024
- Monitored inventory levels and placed orders to restock shelves.
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
Team Leader
Circle K
Maricopa, Arizona
03.2020 - 04.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
Homemaker/ Stay at Home Mother
Self Employed Web
Maricopa, Arizona
07.2011 - 03.2020
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed a budget
- Paid household bills in a timely manner
- Did all the cooking and household chores
- Made sure all the children were fed and cleaned
- Assisted in numerous homework assignments and projects
- Got all my children and myself two appointments, in a timely manner and took necessary notes
Education
Certified Dental Assistant - Dental Assisting
American Institute of Dental Assisting
Phoenix, AZ11-2018
CNA Certification -
Red Cross
Eau Claire, WI05-2009
High School Diploma -
McKinley Charter School
Eau Claire, WI05-2008
Some College (No Degree) - Prerequisites For Dental Hygiene
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Customer Service Management
- Employee Training
- Project Management
- Shift Scheduling
- Supply Ordering
- Loss Prevention
- Payroll Management
- Documentation And Reporting
- Outstanding communication skills
- Policies and Procedures
- Recruitment and hiring
- Employee Scheduling
- Staff Supervision
- Store Opening and Closing
- Performance Reviews
- Customer Service
- Relationship building and management
- Personnel protection
- CCTV monitoring
- Professionalism
- Physical security
- Grounds security
- Scanned patients with Garrett Superwand Handheld Metal Detector
- Kept guard for patients and staff security and safety (at all times) during yard and recreation
Professional References
Jessica Bogges
(712) 221-9125
Lindsey Rassel
(712) 267-9354
Shelle Brooks
(712) 229-5610
Brittany Sumner
(712) 221-6433
Timeline
Psychiatric Security Specialist
Civil Commitment Unit for Sexual Offenders (CCUSO)
09.2024 - Current
Store Manager
Casey’s General Store
08.2022 - 10.2024
Team Leader
Circle K
03.2020 - 04.2021
Homemaker/ Stay at Home Mother
Self Employed Web
07.2011 - 03.2020
Certified Dental Assistant - Dental Assisting
American Institute of Dental Assisting
CNA Certification -
Red Cross
High School Diploma -
McKinley Charter School
Some College (No Degree) - Prerequisites For Dental Hygiene
Maricopa Community Colleges - Mesa Community College