Kayla Sanders
Rex,GA
Summary
Resourceful Gate Agent recognized for high productivity levels and efficient task completion. Specialize in customer service, conflict resolution, and boarding protocol adherence, ensuring smooth and timely gate operations. Excel in communication, teamwork, and problem-solving to enhance passenger experience and operational effectiveness.
Overview
3
3
years of professional experience
Work History
Gate Agent
Delta Air Lines, Inc
Atlanta, GA
04.2023 - Current
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Took reservations from patrons by phone or online.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Processed payments for tickets, baggage fees, and other services.
- Printed itineraries and tickets for passengers each day.
- Assigned seating to passengers based on availability and preferences.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Greeted customers in a friendly and professional manner.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
Ramp Agent
Delta
Atlanta, GA
10.2021 - 04.2023
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ05-2028
Skills
- Airline reservation systems
- Emergency procedures
- Cross-cultural awareness
- Flight scheduling
Timeline
Gate Agent
Delta Air Lines, Inc
04.2023 - Current
Ramp Agent
Delta
10.2021 - 04.2023
Bachelor of Science -
University of Phoenix