Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kayla Santellano

Las Vegas

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Albertsons Pharmacy
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Managed opening and closing duties for pharmacy.

50/50 Raffle Seller

Foley Entertainment
02.2022 - Current
  • Maximized sales opportunities by actively promoting raffles at various locations within event venues.
  • Increased ticket sales by implementing creative selling strategies and engaging potential buyers.
  • Achieved consistent sales results by staying informed about current promotions, prize updates, and organizational goals related to each raffle event.
  • Demonstrated adaptability in adjusting selling approaches based on diverse customer preferences and needs.
  • Proactively resolved any discrepancies or issues that arose during ticket sales, maintaining a solutions-oriented mindset.
  • Built relationships with customers and community to promote long term business growth.

Usher

WeServe
06.2022 - 10.2023
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
  • Improved safety, conducting regular checks of aisles and exits for obstructions.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Education

Pharmacy Technician - Pharmacy

Northwest Career College
Las Vegas, NV
10.2023

High School Diploma -

Cheyenne High School
3200 W Alexander Rd
05.2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Prescription filling
  • Pharmaceutical calculations
  • Drug inventory management
  • Verifying orders
  • Intravenous admixture preparation
  • Data entry
  • Certified pharmacy technician (cpht)

Languages

Spanish
Native or Bilingual

Certification

  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Pharmacy Technician

Albertsons Pharmacy
11.2023 - Current

Usher

WeServe
06.2022 - 10.2023

50/50 Raffle Seller

Foley Entertainment
02.2022 - Current

Pharmacy Technician - Pharmacy

Northwest Career College

High School Diploma -

Cheyenne High School

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Kayla Santellano