Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

KAYLA SAYLOR

San Antonio

Summary

Well-qualified customer service professional familiar with problem-solving skills and de-escalation techniques needed to succeed in customer service. Possessing strengths in task prioritization and self-motivation. Ready to leverage training and experience to take on new professional challenges.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Express Flooring
06.2024 - Current
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Increased sales and brand awareness through face-to-face marketing by setting appointments.
  • Conversed with customers to share information about products and services while generating leads.
  • Reaching and constantly exceeding daily, weekly and monthly goals
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.

Raiders Ambassador

Las Vegas Raiders
04.2022 - 06.2024
  • Engaged with upwards of 100,000 guests during events such as Super Bowl LVlll, Super Bowl Experience, Raiders games, Pro Bowl, Training Camp 2022, 2023 and 2024, and many more
  • Excelled as a lead ambassador during Training Camp 2023, directing 4-8 ambassadors in the Friends and Family Check-In, Parking Lot, and the F&F Hospitality Tent
  • Enhanced productivity and customer service levels during events by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Bachelor of Science - Sports and Entertainment Marketing

California Polytechnic State University
08.2020

Skills

  • Complex Problem-Solving
  • Customer Engagement
  • Strong Leadership
  • Self-Starter
  • Highly Motivated
  • Effective communicator

Accomplishments

  • Awarded Most Versatile by Raiders Ambassadors' Senior Manager
  • Dean's List at California Polytechnic University, Pomona

Certification

  • Background Certified Loan Signing Agent

Timeline

Brand Ambassador

Express Flooring
06.2024 - Current

Raiders Ambassador

Las Vegas Raiders
04.2022 - 06.2024

Bachelor of Science - Sports and Entertainment Marketing

California Polytechnic State University

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KAYLA SAYLOR