Kayla Severance
Flushing
Summary
Dynamic Office Coordinator with proven expertise at McLaren MMG in optimizing workflow and enhancing office efficiency. Skilled in schedule coordination and training staff, I foster collaborative environments while implementing effective filing systems. Committed to delivering exceptional customer service and process improvements that elevate operational performance and patient care.
Overview
12
12
years of professional experience
Work History
Office Coordinator
McLaren MMG
Flint, MI
02.2023 - Current
- Coordinated office activities to enhance workflow efficiency and support staff needs.
- Managed scheduling and logistics for meetings, ensuring effective communication.
- Implemented filing systems to improve document organization and retrieval processes.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
- Developed and maintained relationships with vendors, optimizing service delivery and cost management.
Medical Assistant
McLaren Flint
Flint, MI
08.2019 - 01.2023
- Assisted in patient intake procedures and documented vital signs accurately.
- Coordinated appointments and managed scheduling for medical staff efficiently.
- Administered medications and provided patient education on treatment plans.
- Supported clinical staff with various administrative tasks, maintaining organized records.
- Streamlined patient flow by optimizing room assignments and reducing wait times.
- Ensured compliance with safety protocols and infection control measures consistently.
- Mentored new medical assistants, fostering a collaborative team environment.
- Implemented process improvements that enhanced patient care delivery and operational efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant
FIRST Rehab
Flint, MI
08.2014 - 08.2019
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assistance
Ross Medical Education Center
Davison, MI08.2014
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Scheduling
- File organization
- Workflow oversight
- Technical support
- Inventory coordination
- Process optimization
- Mail handling
- Calendar management
- Supply replenishment
- Organizational skills
- Training and coaching
- Staff training
- Employee supervision
Timeline
Office Coordinator
McLaren MMG
02.2023 - Current
Medical Assistant
McLaren Flint
08.2019 - 01.2023
Medical Assistant
FIRST Rehab
08.2014 - 08.2019
Medical Assistance
Ross Medical Education Center