Kayla Severs
Dayton,Ohio
Summary
I'm great with communication skills and seeks part-time job opportunity to expand work experience. Works well under pressure, adaptable, and ready to be a strong team player. Mature individual offering a transferable skill set complimentary to the position requirements. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for an open position with a new employer. I'm a motivated worker focused on delivering quality service. I Remain level-headed in issue resolution. I Document problems thoroughly and strive to achieve complete customer satisfaction. People-oriented problem solver seeking opportunity to grow professionally with business organization. I'm an Energetic person. I Preserve and boost company revenue with strong sales skills and careful investigations of complaints. I can Manage calls effectively to maximize productivity. I'm Willing to take on any task to support team and help business succeed. I'm a Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. I stay on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. I'm a Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Economy Linen & Towel Service
Dayton, OH
08.2024 - Current
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Warehouse Worker
Amazon
Vandalia, OH
04.2024 - 08.2024
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Driver
Fireteam Logistics LLC (Amazon DSP)
Kettering, OH
09.2023 - 04.2024
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Server
Skyline
Beavercreek, OH
10.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Leader
Dunkin' Donuts
Dayton, OH
08.2021 - 11.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Customer Service Representative
Synchrony Financial
Kettering, Ohio
07.2017 - 06.2021
- Followed up with customers to offer additional support and check resolution satisfaction
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
Restaurant Team Leader
McDonald's
Kettering, Ohio
12.2015 - 07.2017
- Enhanced customer satisfaction by training employees in service strategies and improving engagement
- Focused food service team with clear objectives, careful monitoring and consistent leadership
- Completed accurate work tasks by carefully reviewing every order
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Kept all areas clean, organized and in line with company professional standards
- Completed all tasks promptly and with minimal oversight
Server
Denny's
Dayton, OH
07.2015 - 12.2015
- Explained details of new menu items, seasonal, and daily specials
- Followed all safety, sanitization, and food handling guidelines
- Delivered food and beverages quickly to customers
- Coordinated table assignments and arranged tables for groups
- Trained new servers in company policies, guest service standards, and best practices
- Kept food service and preparation areas clean and neat
- Memorized menu additions, changes, and limited offerings
- Processed payments as credit card transactions, gift cards, or cash transactions
- Entered orders into computer system to coordinate with kitchen staff
- Satisfied customers with fast, friendly and knowledgeable support
Deli Clerk
Krogers
Kettering, OH
02.2015 - 08.2015
- Reduced shrink by serving correct portion sizes and accurately weighing price-per-pound products
- Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards
- Met health code standards by keeping display cases, cooler, and freezer organized and clean
- Offered product samples to promote featured items and drive sales
- Communicated with customers to assess needs and make product recommendations
- Used POS system to process payment transactions
- Kept store shelves, racks and bins presentable with frequent resets
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
- Greeted customers and asked open-ended questions to assess needs
Customer Service Representative
Teleperformace USA
Fairborn, OH
03.2013 - 04.2014
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Followed up with customers to offer additional support and check resolution satisfaction
- Compiled customer feedback to recommend improvements to management
- Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales
- Documented, researched, and resolved customer service issues
- Explained promotions and special offers to customers
Server
Waffle House
Huber Heights, OH
06.2012 - 01.2013
- Explained details of new menu items, seasonal, and daily specials
- Followed all safety, sanitization, and food handling guidelines
- Delivered food and beverages quickly to customers
- Entered orders into computer system to coordinate with kitchen staff
- Trained new servers in company policies, guest service standards, and best practices
- Memorized menu additions, changes, and limited offerings
- Kept food service and preparation areas clean and neat
- Processed payments as credit card transactions, gift cards, or cash transactions
- Coordinated table assignments and arranged tables for groups
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Satisfied customers with fast, friendly and knowledgeable support
- Minimized complaints by keeping drinks full and delivering correct orders
Team Member
KFC
Dayton, OH
06.2011 - 06.2012
- Documented daily production data and updated logs and schedules with current information
- Kept equipment working properly through regular inspections and maintenance
- Restocked supplies to keep teams productive
- Supported fellow team members with regular tasks and activities
- Take Orders and payments
- Bag orders and deliver to customers
Education
Stebbins Highschool
Riverside, OH06.2012
Skills
- Customer service
- Problem resolution
- Calm demeanor
- Account updating
- Relationship building
- Documentation
- Positive and professional
- Paperwork processing
- Transaction processing
- Strong communication
- Call management
- Product promotion
Timeline
Warehouse Worker
Economy Linen & Towel Service
08.2024 - Current
Warehouse Worker
Amazon
04.2024 - 08.2024
Driver
Fireteam Logistics LLC (Amazon DSP)
09.2023 - 04.2024
Server
Skyline
10.2022 - 08.2023
Shift Leader
Dunkin' Donuts
08.2021 - 11.2022
Customer Service Representative
Synchrony Financial
07.2017 - 06.2021
Restaurant Team Leader
McDonald's
12.2015 - 07.2017
Server
Denny's
07.2015 - 12.2015
Deli Clerk
Krogers
02.2015 - 08.2015
Customer Service Representative
Teleperformace USA
03.2013 - 04.2014
Server
Waffle House
06.2012 - 01.2013
Team Member
KFC
06.2011 - 06.2012
Stebbins Highschool