KAYLA SHAW-COATES
Hyattsville,MD
Summary
Dedicated professional with 4+ years experience in healthcare and customer service industries. Skilled in patient support, communication,multitasking, and teamwork, with the ability to provide compassionate care while maintaining professionalism in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Aide
Department of Permitting Inspections and Enforcements
Upper Marlboro, MD
03.2026 - Current
- Assisted customers in processing and applying for residential,commercial, & Use and Occupancy permits in Momentum.
- Conducted follow-up communications via phone with clients to gather necessary documentation on promptly canceling permits.
- Assisted customers with uploading documents to avolve(project dox) for review.
- Communicated with customers on how to schedule final inspections for sites.
- Assisted with answering questions about different permits needed for work done on residential and commercial sites.
- Directed customers to correct departments when needed assistance.
Medical Receptionist
Maryland Oncology Hematology
Brandywine, MD
03.2023 - 01.2026
- Greeted patients and visitors, creating welcoming atmosphere in the reception area.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted with insurance verification and collected necessary patient information.
Medical Assistant
MedStar Washington Hospital Center- Cardiac Rehabilitation
Washington, DC
12.2021 - 03.2023
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Administered medications and vaccines in accordance with established protocols.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Coordinated patient referrals and scheduling, optimizing clinic workflow and efficiency.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
Radiology Coordinator
MedStar Health
Lanham, MD
03.2020 - 12.2021
- Scheduled radiology appointments, optimizing resource allocation and reducing wait times.
- Coordinated communication between patients, medical staff, and insurance providers to streamline operations.
- Maintained accurate records in electronic health systems, enhancing data integrity and retrieval efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Suitland High School
Suitland, MDMA Certificate -
Fortis College
Landover, MDSkills
- Telephone etiquette
- Medical terminology
- Patient registration
- HIPAA compliance
- Complaint handling
- Customer focus
- Proofreading
- Teamwork
- Customer service
- Problem-solving skills
Timeline
Customer Service Aide
Department of Permitting Inspections and Enforcements
03.2026 - Current
Medical Receptionist
Maryland Oncology Hematology
03.2023 - 01.2026
Medical Assistant
MedStar Washington Hospital Center- Cardiac Rehabilitation
12.2021 - 03.2023
Radiology Coordinator
MedStar Health
03.2020 - 12.2021
MA Certificate -
Fortis College
High School Diploma -
Suitland High School