Kayla Smith
Albuquerque,NM
Summary
Proactive and detail-oriented professional with a proven track record at Armando's Salon, enhancing client satisfaction through effective communication and meticulous appointment scheduling. Excelled in maintaining client confidentiality and front desk management, significantly reducing no-shows. Skilled in payment processing and team collaboration, consistently ensuring a welcoming and efficient client experience.
Overview
5
5
years of professional experience
Work History
Hair-salon-receptionist
Armando's Salon
05.2019 - Current
- Handled payments and processed credit card transactions, handling cash transactions and balancing daily tips for stylists.
- Confirmed appointments, communicated with clients, and updated client records.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Maintained client confidentiality while updating personal information records accurately.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
Education
Bachelor of Science - Criminology
University of New Mexico
Albuquerque, NM05.2026
High School Diploma -
Albuquerque High School
Albuquerque, NM05.2022
Skills
- Maintaining cleanliness
- Team Collaboration
- Payment Processing
- Effective Communication
- Client Confidentiality
- Strong Organization
- Appointment Scheduling
- Basic accounting
- Upselling Services
- Front Desk Management
- Greeting and Seating Clients
- Punctual and Reliable
- Problem-solving abilities
- Time Management
- Organizational Skills
- Attention to Detail
Timeline
Hair-salon-receptionist
Armando's Salon
05.2019 - Current
Bachelor of Science - Criminology
University of New Mexico
High School Diploma -
Albuquerque High School
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