Kayla Sosa
Edinburg
Summary
Professional and dependable administrative professional with extensive experience in customer service, office administration, receptionist duties, cash handling, and team support. Skilled in answering multi-line phone systems, scheduling appointments, managing records, data entry, handling emails, maintaining organized office operations, and providing exceptional customer service in fast-paced environments. Strong communication, multitasking, and problem-solving abilities with a positive attitude and a willingness to learn quickly. Experienced in supporting daily office functions while creating a welcoming and professional environment for clients and staff. Seeking an opportunity to contribute as a Receptionist or Office Assistant where I can bring strong organizational skills, professionalism, and dedication to team success.
Overview
15
15
years of professional experience
Work History
Customer Service / Sales Representative
Advance America
06.2023 - 02.2026
- Open and secure store daily, including alarm setup and shutdown
- Count safe and balance cash drawers accurately
- Handle high-volume inbound and outbound customer calls
- Pre-qualify prospective customers over the phoneAccurately collect and enter customer information into internal systems
- Process in-store payments and assist with automated payment options
- Help customers create and manage online accounts for payments, refinancing, and loan applications
- Conduct outbound calls to market services to potential local customers
- Participate in marketing efforts, community events, and outreach initiatives
- Manage Zoom meetings with customers and team members
- Perform reminder, follow-up, and collections calls
- Work with past-due customers to set up payment arrangements
Assistant Manager
StepStone Credit
Pharr, TX
03.2022 - 06.2023
- Open and close office; input alarms and secure facilities
- Count and balance safes, cash drawers, and daily boxes
- Process customer payments (cash, debit, and electronic)Handle inbound and outbound calls, including reminder and collections calls
- Pre-qualify potential customers by phone and input accurate data into the system
- Assist customers with loan applications, refinancing, and account updates
- Help customers create online accounts for payments and loan services
- Work with past-due customers to set up payment arrangements
- Market company services and conduct outbound outreach to local prospects
- Participate in Zoom meetings, community events, and marketing activities
- Perform daily audits, file paperwork, and maintain accurate records
- Maintain a clean, safe, and organized office environment
Manager
FirstCash
Pharr, TX
06.2020 - 03.2023
- Open store daily, deactivate alarms, open safes, and prepare cash drawers
- Supervise staff and ensure a safe, clean, and productive work environmentSet daily and monthly goals; conduct commitment and manager calls
- Process customer payments and resolve customer concerns professionally
- Build strong customer relationships to encourage repeat business
- Handle escalated issues and ensure customer satisfaction
- Maintain store cleanliness, inventory organization, and operational standards
Assistant Manager
FirstCash
Mission, TX
11.2016 - 06.2020
- Open and close store in manager’s absence
- Manage alarms, safes, and cash drawers
- Assist customers with payments, inquiries, and account information
- Handle manager calls and oversee store operations during absences
- Build customer relationships and provide solutions to customer needs
- Ensure smooth daily operations and staff support
Cashier
Lotus Inn
McAllen, TX
03.2014 - 11.2015
- Open and close restaurant; balance cash drawers
- Supervise front-of-house staff and ensure proper uniform compliance
- Maintain cleanliness of dining and service areas
- Coordinate with kitchen staff to ensure readiness and efficiency
- Cash out employees at shift end and prepare location for next business day
Receptionist
Grand Empire
01.2011 - 02.2014
- Answer and transfer incoming calls
- Greet clients and visitors in a polite, professional, and welcoming manner
- Perform filing, copying, and general office upkeepMaintain logs of monthly sales and distributions
- Handle incoming and outgoing mail, emails, and deliveries
- Maintain an organized front desk and reception area
- Communicate effectively with staff, clients, and visitors
- Collect and route client information to the appropriate staff
- Schedule appointments and manage calendars
Education
High School Diploma -
Nikki Rowe High School
McAllen, TX07-2011
Skills
Receptionist & Front Desk Operations
Office Administration & Office Support
Scheduling & Calendar Management
Multi-Line Phone Systems
Data Entry & Record Keeping
Filing & Document Organization
Microsoft Word & Basic Computer Skills
Customer Service & Client Relations
Email Communication & Correspondence
Cash Handling & Payment Processing
Problem Solving & Conflict Resolution
Team Collaboration & Communication
Time Management & Multitasking
Professional Phone Etiquette
Appointment Scheduling
Inventory & Office Organization
Languages
Spanish – Intermediate
Timeline
Customer Service / Sales Representative
Advance America
06.2023 - 02.2026
Assistant Manager
StepStone Credit
03.2022 - 06.2023
Manager
FirstCash
06.2020 - 03.2023
Assistant Manager
FirstCash
11.2016 - 06.2020
Cashier
Lotus Inn
03.2014 - 11.2015
Receptionist
Grand Empire
01.2011 - 02.2014
High School Diploma -
Nikki Rowe High School
Additional Information
Hardworking, dependable, and goal-oriented professional with a consistently positive attitude and strong work ethic. Known for being punctual, reliable, and committed to meeting both daily responsibilities and long-term objectives. Takes pride in staying organized, maintaining professionalism, and contributing to a productive and supportive work environment.