Summary
Overview
Work History
Education
Skills
References
Quote
Timeline
Hi, I’m

Kayla Stasny

Magdalena,NM
Kayla Stasny

Summary

Driven, respectful, and personable with over 10 years of experience interfacing with clients in person, as well as phone, chat, or email. Strong outside-the-box strategic thinker. Extensive experience in customer relationship management, conflict resolution, time management and document control. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

7
years of professional experience

Work History

Socorro Dental LLC
Socorro, NM

Dental Assistant and Manager
11.2021 - Current

Job overview

  • Provided chair-side assistance during dental examinations and procedures. Able to boost efficiency and calm nervous patients.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Explained policies and procedures to patients, including insurance and billing questions.

Hip Hop Smoke Shop
Socorro, NM

Sales Associate
01.2021 - 03.2021

Job overview

  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Williams Windmill Inc.
Lemitar, NM

Customer Service Associate
01.2020 - 10.2020

Job overview

  • Learned how to properly and safely restock warehouse and keep track inventory in order provide exceptional customer service to customers both in person and over the phone.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared and documented detailed information regarding well/solar system and pump options to help customers make decisions.

Farm Bureau Financial Services
Socorro, NM

Sales Associate
06.2016 - 10.2019

Job overview

  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current policy promotions, exchange guidelines, payment policies and kept up with the fast paced insurance market.
  • Serviced a substantial book of business and wrote new insurance policies.

Education

New Mexico Dental Institute
Socorro, NM

RHS,DA,BLS Certifications from Dental Assisting
11.2021

University Overview

Quemado High School
Quemado, NM

High School Diploma
05.2015

University Overview

Western New Mexico University
Silver City, NM

Some College (No Degree) from General Studies

University Overview

Skills

  • Customer Service
  • Thorough Call Documentation
  • Time Management
  • Calm under pressure
  • De-escalation Techniques
  • Cooperative team player
  • Professional telephone manner
  • Customer Data Confidentiality
  • Data Entry

References

References
References available upon request.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Dental Assistant and Manager
Socorro Dental LLC
11.2021 - Current
Sales Associate
Hip Hop Smoke Shop
01.2021 - 03.2021
Customer Service Associate
Williams Windmill Inc.
01.2020 - 10.2020
Sales Associate
Farm Bureau Financial Services
06.2016 - 10.2019
New Mexico Dental Institute
RHS,DA,BLS Certifications from Dental Assisting
Quemado High School
High School Diploma
Western New Mexico University
Some College (No Degree) from General Studies

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Kayla Stasny