Kayla Steinmann
West Valley City,UT
Summary
Dynamic customer service professional with a proven track record at Sutter Health-Utah, excelling in conflict resolution and team collaboration. Adept at optimizing processes and enhancing customer relations, I leverage strong leadership skills to drive team performance and ensure exceptional service delivery in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Sutter Health-Utah
, USA
09.2021 - 02.2026
- Managed inbound calls to schedule primary care and specialist appointments, process prescription refills, and facilitate orders or referrals for patients.
- Assisted patients with inquiries and appointment scheduling.
- Provided clear information about services and procedures to patients.
- Managed patient records using electronic health record systems.
Stower/Problem Solver
Amazon Fulfillment Associates
Salt Lake City, USA
12.2017 - 10.2019
- Stowed items in pods efficiently to ensure timely availability for purchase on Amazon's website.
- Troubleshot and resolved issues with hazmat items, damaged products, and expiration dates on food and health products to maintain compliance and safety standards.
- Fixed bar codes on non-scanning items using multiple applications, resolving various issues at sort stations.
FOH Manager
Slapfish
Sandy, USA
07.2017 - 10.2019
- Managed front-of-house operations to ensure smooth service flow.
- Ensured exceptional customer experience through fast service and high-quality food.
- Managed front-of-house orders, counted cash tills, processed daily deposits, and maintained full staffing to prepare for rushes while supporting food prep in back of house.
- Trained and mentored staff on customer service best practices.
Assistant Manager
Five Guys
West Valley City, USA
05.2012 - 08.2017
- Worked at Five Guys during last 2 years of high school, trained for shift leader position after graduation, promoted to First Assistant after 5 months, and applied valuable tactics and strategies learned from several General Managers to manage a crew of up to 10 people.
- Engaged with customers to ensure positive experiences, interviewed, hired, and trained new employees, created a fun and efficient work environment, enforced health and brand standards, performed daily inventory counts, counted cash tills, and managed daily deposits, prepared and served customer orders, placed weekly freight orders through Food Service America, opened and closed the store for quarterly SteriTech audits, and assisted General Manager with various managerial tasks.
- Supervised daily operations and ensured compliance with company standards.
- Trained new staff on customer service and food safety protocols.
- Monitored inventory levels and ordered supplies to maintain stock.
Education
High school diploma - General Studies
Granger High School
West Valley City, UT01.2014
Skills
- Conflict resolution
- Inbound customer service
- Team collaboration
- Cross-functional communication
- Customer relations
- Leadership skills
- Project coordination
- Leadership and management
- Coaching techniques
- Workforce scheduling
- Data analysis
- Process optimization
- Empathy skills
- Communication skills
Certification
ServSafe, 2017
Timeline
Customer Service Agent
Sutter Health-Utah
09.2021 - 02.2026
Stower/Problem Solver
Amazon Fulfillment Associates
12.2017 - 10.2019
FOH Manager
Slapfish
07.2017 - 10.2019
Assistant Manager
Five Guys
05.2012 - 08.2017
High school diploma - General Studies
Granger High School