Kayla Sudbury
Tooele,UT
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
11
11
years of professional experience
Work History
Office Manager
Anytime Fitness
10.2022 - Current
- Generate new memberships and personal training sales
- Club Promotional Marketing
- Worked with Health Insurance companies to get reimbursements
- Provided administrative support to management
- Make appointments
- Return calls and emails
- Plan member events
- Update website/social media
Medical Receptionist
The IMA Group
02.2021 - 03.2022
- Hand out appropriate paperwork for claimants to complete
- Prepare claimant charts using color coding
- Print out background received via email daily from either the state or scheduler and make sure background is in claimant folder
- Print out the day’s schedule and doctors’ schedules daily
- Keep a show sheet for each doctor and make sure it is signed at the end of each day
- Make claimant appointment confirmation calls, prepare the tracking log
Office Manager
Anytime Fitness
06.2018 - 01.2021
- Generate new memberships and personal training sales
- Club Promotional Marketing
- Worked with Health Insurance companies to get reimbursements
- Provided administrative support to management
- Make appointments
- Return calls and emails
- Plan member events
- Update website/social media
Receptionist
Ken Garff Nissan
08.2017 - 06.2018
- Greet, communicate, and guide customers to appropriate departments for assistance
- Communicate and help resolve customer complaints and adjustments
- Answer all incoming calls, determined the caller's needs, and directed calls to the appropriate individual or department
- Provided administrative support as required, including general office tasks, and participated in special projects
- Maintained key log, delivery log and license plate log
- Scanner/Deal Clerk (Promoted to Accounting with Ken Garff)
- Disassembled files, removing staples, and preparation of documents to be scanned
- Maintained strict confidentiality of all information in the filing room
- Obtained primary financial data for accounting records
- Checked the accuracy of business transactions
Account Manager (Seasonal)
Discover Card
04.2017 - 08.2017
- Received inbound calls taking college loan applications
- Adjusted customer accounts, including discretionary authority to satisfy the customer for those adjustments which are reasonable
- Verified student enrollment and handle disbursement issues and inquiries on loans
- Facilitated the various components of the application decision process such as: Application review for completion; Identity verification; Fraud prevention;
- Credit review; School certification; and ensure regulatory practices were maintained
Admin Assistant
Varsity Facility Services
06.2014 - 05.2017
- Prepared and reconciled expense reports
- Maintained filing system
- Distributed correspondence memos, letters, faxes and forms
- Kept promotional materials stocked by coordinating requirements with graphics department; inventorying stock; placing orders; obtained manager and design approvals
- Supported in-house marketing and design team by coordinating and collecting materials, packaging and mailing to potential clients
Education
High School Diploma -
Stansbury Park High School
Tooele01-2017
Skills
- Medical Scheduling
- Medical Receptionist
- Insurance Verification
- Medical Records
- Medical Office Experience
- Multi-line Phone Systems
- Data entry
- Customer relations
- Office administration
- Organizational skills
- Office management
- Customer service
Timeline
Office Manager
Anytime Fitness
10.2022 - Current
Medical Receptionist
The IMA Group
02.2021 - 03.2022
Office Manager
Anytime Fitness
06.2018 - 01.2021
Receptionist
Ken Garff Nissan
08.2017 - 06.2018
Account Manager (Seasonal)
Discover Card
04.2017 - 08.2017
Admin Assistant
Varsity Facility Services
06.2014 - 05.2017
High School Diploma -
Stansbury Park High School
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